HR Service Center Representative

About Us

At Fleet Farm, our Team Members are at the heart of everything we do. The HR Service Center is a critical part of that commitment—providing consistent, responsive, and high-quality support across the organization.

Our team partners closely with District HR and the Store Support Center to deliver seamless HR services spanning benefits, compensation, absences, talent processes, and more. We are focused on creating a best-in-class service experience by improving processes, enhancing efficiency, and ensuring every Team Member feels supported.

Your Impact

In this role, you’ll serve as the frontline connection between HR and our Team Members. You’ll help resolve questions, process transactions, and guide employees through important moments in their employment journey.

Through strong communication, attention to detail, and collaboration, you will help ensure HR services are delivered consistently, confidentially, and in alignment with organizational standards.

What You’ll Do

• Serve as the first point of contact for HR-related questions via phone, email, and service portal.
• Manage and resolve Team Member inquiries across areas such as HRIS, benefits, compensation, and leave of absence.
• Utilize case management tools to document, track, and ensure timely resolution of requests.
• Partner with District HR and Store Support Center teams to address complex or escalated issues.
• Process HR transactions with a strong focus on accuracy, data integrity, and compliance.
• Perform audits and updates to Team Member records to maintain compliance and data quality.
• Assist in the continuous development, maintenance, and improvement of HR knowledge documents, workflows, and service center processes. 
• Participate in team-based projects and contribute to service delivery, efficiency, and process improvement initiatives.
• Support training efforts, including onboarding support and development of training materials as required. 
• Handle highly confidential and sensitive information with discretion and professionalism. 

What You Bring

• Associate degree in Human Resources, Business, or a related field, or equivalent experience.

• 2–3 years of experience in HR customer service, HR administrative support, or a related role.

• Working knowledge of UKG systems, including Core HR, Recruiting, and Workforce Management.

• General understanding of HR disciplines, policies, and practices.

• Strong organizational skills with the ability to manage multiple requests and priorities in a fast-paced environment.

• Excellent customer service and communication skills, including patience, attentiveness, and professionalism.

• Strong interpersonal skills and a collaborative, team-oriented approach.

• Excellent written and verbal communication skills.

• Demonstrated ability to analyze issues, solve problems, and achieve first-call resolution.

• Proven ability to maintain confidentiality and exercise sound judgment.

• Ability to work independently while effectively utilizing available tools, systems, and resources.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.