What are the responsibilities and job description for the Customer Service Representative position at Fleet Farm?
Job Description
The Customer Service Team Member will provide a friendly and efficient check-out experience for customers. This role is responsible for handling customer exchanges, returns, and complaints effectively.
Key Responsibilities:
- Provide quick and efficient check-out experiences by operating cash registers and scanners to itemize and total customer purchases.
- Handle customer exchanges, returns, and complaints in a professional manner.
- Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
- Engage customers in a friendly manner, including greeting them with a smile and creating a pleasant interaction throughout the transaction.
Requirements and Education
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays required.
- Knowledge of basic cash handling procedures, including simple math.
