Hospitality Business Development Associate

Role Summary

The Hospitality Business Development Associate will be essential in expanding Flavors’ reach within the community by creating new client relationships, increasing revenue, and developing strategic partnerships. This role involves a hybrid of office and field-based activities, providing opportunities for both client interaction and strategic business development within the hospitality space. With clear growth paths and a focus on revenue generation, this position offers the chance to develop into a regional leadership role as Flavors grows.

What You’ll Do

Business Development and Revenue Generation

• Achieve or exceed monthly sales targets through memberships, event bookings, and service package sales.
• Develop and present tailored sales pitches to prospective clients, showcasing Flavors’ offerings in hospitality management, education, and culinary services.
• Maintain a strong sales pipeline, actively identifying leads, setting appointments, following up, and closing sales.
  
  

Partnership and Relationship Management

• Build and sustain long-term partnerships with local businesses, community organizations, and corporate clients, establishing Flavors as their go-to hospitality provider.
• Develop connections within targeted sectors, including aviation, education, and government, to attract new partnerships and revenue sources.
• Represent Flavors at local events and networking functions to strengthen brand presence and grow a professional network.
  
  

Client Engagement and Retention

• Manage the client experience from initial contact through contract fulfillment, ensuring high satisfaction and encouraging repeat business.
• Identify upselling and cross-selling opportunities, enhancing client interactions for maximum revenue.
• Foster loyalty and ensure long-term retention through effective communication and an understanding of client needs.
  
  

Sales Administration and Reporting

• Use CRM software to manage leads, document interactions, and track sales activities.
• Monitor and report on sales metrics, including lead conversion and partnership success, and participate in team strategy meetings to share insights and improve sales approaches.
• Collaborate with team members to support business growth initiatives and share best practices.
  
  

Member Management

• Onboarding New Members: Guide new members through the onboarding process, ensuring they understand and can fully utilize Flavors’ services and resources.
• Member Retention and Engagement: Regularly connect with existing members to gather feedback, identify needs, and offer service enhancements.
• Client Success Check-Ins: Conduct periodic check-ins to support member satisfaction, helping address challenges and recognize potential upsell opportunities.
  
  

Community Engagement and Relationship Building

• Current Member Events: Plan or support events and gatherings (such as networking nights or educational sessions) to foster a strong member community.
• Community Networking: Actively engage with local businesses and community organizations to build awareness, attract future members, and promote Flavors’ offerings.
• Feedback and Improvement: Gather insights and suggestions from members to enhance services, relaying feedback to leadership to continuously improve the membership experience.
  
  

Future Member Outreach

• Developing Leads from Community Engagement: Engage with potential members by representing Flavors at community events or hosting open houses, building trust and encouraging new memberships.
• Promoting Community Initiatives: Serve as a liaison, communicating Flavors’ community impact initiatives and encouraging members’ participation in local partnerships or projects.
  
  

Other Duties As Assigned

• Assist with market research, event coordination, or other business development tasks as required to support Flavors’ goals.
  

Education & Certifications

• Experience: Proven experience in a sales or business development role, ideally within hospitality, food and beverage, or events.
• Certifications: Flavors support professional growth by covering the Certified Sales Professional (CSP) certification within the first year of successful employment. Certification costs will be reimbursed upon completion, helping the associate gain valuable sales skills that align with Flavors’ mission and business development goals.
  
  

Experience And Values

• Experience
• Sales and Business Development: 2-3 years of proven experience in sales, business development, or account management, ideally within hospitality, food and beverage, or events. A demonstrated ability to meet or exceed sales targets and manage a client pipeline is essential.
• Client Relationship Management: Experience building and maintaining strong client relationships, with an understanding of client needs and the ability to deliver tailored solutions.
• Community Engagement: Familiarity with local business or community engagement is a plus, especially if experience involves creating partnerships and representing an organization in external settings.
• Values
  
  

• Client-Centric Focus: Values providing exceptional client experiences and is committed to understanding and meeting the unique needs of each client, enhancing loyalty and fostering long-term relationships.
• Growth-Oriented: Motivated to achieve measurable results that drive business growth. Eager to learn, improve, and embrace opportunities for career advancement within the hospitality industry.
• Integrity and Accountability: Demonstrates reliability, honesty, and accountability in all aspects of work, representing Flavors with professionalism and commitment.
• Team Collaboration: Values collaboration, contributes positively to team dynamics, and enjoys working in an environment that supports shared goals and success.
• Passion for Hospitality: Enthusiastic about Flavors’ mission to elevate hospitality standards and build community impact through innovative solutions.
• Ethical and Trustworthy: Acts as a reliable and supportive team member, upholding policies to be safe, professional, and always operate with the highest level of professional integrity in all business dealings.
  
  

Schedule and Working Conditions

• Hybrid Work Environment: This role involves a combination of office-based work for planning, reporting, and administrative tasks, along with field-based activities to meet clients, attend networking events, and engage with community partners.
• Client-Focused Mobility: Expect regular travel within the local area to connect with clients, tour venues, and attend industry events to increase visibility and grow business.
• Flexible Hours: Occasional evening or weekend availability may be required based on client needs or events, contributing to a dynamic, flexible work schedule aligned with the nature of hospitality.
  
  

Flavors is an equal opportunity employer, committed to creating an inclusive environment for all employees. We believe in diversity and are committed to non-discrimination in all protected categories as covered under applicable law.