What are the responsibilities and job description for the Dispatcher/CSR/Office Manager position at Flatirons Heating and Air?
Office Manager / CSR and Dispatcher
Flatirons Heating & Air | Longmont, CO
Flatirons Heating & Air is looking for an enthusiastic, organized, and competitive Office Manager / Customer Experience Coordinator to help lead our day-to-day operations.
This role is ideal for someone who enjoys helping customers, keeping a team organized, and making sure the office runs efficiently.
Responsibilities
* Answer incoming calls with professionalism and energy.
* Schedule and dispatch service, maintenance, and installation calls using ServiceTitan.
* Manage technician schedules and communicate updates with customers.
* Keep the office organized and support daily business operations.
* Follow up on estimates, maintenance opportunities, and missed calls.
* Maintain accurate customer records and office documentation.
* Assist leadership with reporting, administrative tasks, and office coordination.
* Help maximize technician efficiency and daily revenue.
Requirements
* HVAC industry experience is required.
* ServiceTitan experience is required.
* Excellent communication and customer service skills.
* Strong organizational and multitasking abilities.
* Competitive mindset with a positive, team-first attitude.
* Self-motivated, dependable, and eager to grow with the company.
Compensation
* Competitive hourly pay based on experience.
* Performance bonuses based on company-wide revenue goals.
* Opportunities for career growth within a rapidly expanding company.
If you’re someone who loves helping people, thrives in a fast-paced environment, and wants to play a key role in building one of Northern Colorado’s fastest-growing HVAC companies, we’d love to hear from you.