What are the responsibilities and job description for the Fleet Dispatcher position at FLASH Inc (ND)?
Job Description:
Our 24/7 operation, with 80 trucks operating from multiple terminals across the Midwest, is centrally dispatched from our corporate office in Green Lake, Wisconsin. We are a data and technology-driven operation, from dispatching, invoicing, and payroll, to safety and maintenance, using these tools to make decisions, control spend, and enhance our culture and employee benefits. This role requires logistics experience and strong software proficiency.
Dispatchers oversee customers' inventories, manage orders, and coordinate trucks across overlapping locations, requiring clear communication and deep business knowledge. This position will work closely with Operations, Sales, Safety, and Maintenance. A clear understanding of customers' operations, load requirements, and FLASH equipment is critical. Our dispatchers each have a primary focus on a specific area of our operation, but must be familiar with all locations, equipment, and commodities. Dispatchers work on a set schedule, while also covering rotating evenings and weekends. We value work-life balance, offering flexibility during the day/week to compensate for long nights or busy weekends when on-call.
FLASH is built on service. Dispatchers are expected to be proactive problem-solvers who communicate clearly with shippers and consignees, pay close attention to detail, and stay solution-focused in a fast-paced environment. A strong grasp of logistics, geography, and forward thinking are essential to success. This job is exponentially easier if approached with a positive attitude, open-mind, and willingness to have fun.
Job Requirements:
ROLES AND RESPONSIBILITIES:
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
General Description of Benefits: Full Benefits | Employee Discount | Free Medical Plan Option | Family Owned | Competitive Pay | Relocation Assistance Available
Our 24/7 operation, with 80 trucks operating from multiple terminals across the Midwest, is centrally dispatched from our corporate office in Green Lake, Wisconsin. We are a data and technology-driven operation, from dispatching, invoicing, and payroll, to safety and maintenance, using these tools to make decisions, control spend, and enhance our culture and employee benefits. This role requires logistics experience and strong software proficiency.
Dispatchers oversee customers' inventories, manage orders, and coordinate trucks across overlapping locations, requiring clear communication and deep business knowledge. This position will work closely with Operations, Sales, Safety, and Maintenance. A clear understanding of customers' operations, load requirements, and FLASH equipment is critical. Our dispatchers each have a primary focus on a specific area of our operation, but must be familiar with all locations, equipment, and commodities. Dispatchers work on a set schedule, while also covering rotating evenings and weekends. We value work-life balance, offering flexibility during the day/week to compensate for long nights or busy weekends when on-call.
FLASH is built on service. Dispatchers are expected to be proactive problem-solvers who communicate clearly with shippers and consignees, pay close attention to detail, and stay solution-focused in a fast-paced environment. A strong grasp of logistics, geography, and forward thinking are essential to success. This job is exponentially easier if approached with a positive attitude, open-mind, and willingness to have fun.
Job Requirements:
ROLES AND RESPONSIBILITIES:
- Enter orders into software system accurately and timely as a part of the Dispatch process.
- Timely, constant, and consistent communication within the department, to drivers, and with Maintenance
- Monitor customer inventory levels.
- Monitor system messages, errors, and driver activity.
- Deliver exceptional customer service while representing the company in a professional manner.
- Knowledgeable of DOT / FMCSA / CSA regulations
- Review system entries for accuracy, completion, and driver audit.
- Become knowledgeable of company policies and procedures, to educate and reinforce with drivers. Report misconduct and accidents/damage immediately to Human Resources and/or Operations.
- Become knowledgeable of all types of equipment FLASH operates and understand the scope of operations
- Rotating evenings and/or weekends on-call
- Participates in developing and executing annual objectives, goals, and initiatives.
- Embraces and supports the FLASH mission and performs safe practices in the workplace.
- Any and all other duties as assigned.
MINIMUM QUALIFICATIONS
- Two (2) years of dispatching or logistics experience
- Previous experience with TMW
- Strong organizational skills and multi-tasking ability
- Ability to read, write, speak, and electronically communicate the English language.
- Experience with communication, dispatch, and/or logistics software
- Proficient with Windows-based programs computer operating systems, specifically Microsoft Office
- Attention to detail and problem-solving skills.
- Knowledge of appropriate federal and state regulations.
- Excellent communication and organization skills; ability to prioritize workload, meet deadlines, and self-direct with a sense of urgency.
- Efficient presentation skills (oral, written, and hands-on).
PREFERRED QUALIFICATIONS
- Associate’s degree in business or related field.
General Description of Benefits: Full Benefits | Employee Discount | Free Medical Plan Option | Family Owned | Competitive Pay | Relocation Assistance Available