What are the responsibilities and job description for the Field Service Engineer position at FLANDERS ELECTRIC MOTOR SERVICE LLC?
Primary Purpose
The primary purpose of this role is to provide expert support and leadership in the operation, maintenance, and continuous improvement of the FLANDERS Autonomous Drill System (ADS) across multiple operational sites. The role is responsible for ensuring safe and efficient ADS performance, driving best practices, coaching and developing personnel, and delivering afterhours support to meet 24/7 operational demands. Additionally, the position plays a critical part in fostering strong relationships with key stakeholders while adhering to FLANDERS' values and operational standards.
Primary Responsibilities
• Provide support to the drill controllers across operational sites for Flanders
• Liaise with site operational key stakeholders to ensure a safe and efficient operation of the Flanders Autonomous Drill System (ADS)
• Drive performance of the FLANDERS ADS
• Participate in delivering After-Hours Breakdown Support for 24/7 coverage, as directed
• Align ADS standards and best practices across numerous operational sites
• Liaise closely with the Autonomous Drill System specialists for improvements and assist to implement them in a timely manner
• Attend ASR meetings and coach best practice at allocated site for customer service and best results
• Coach and develop employees in the operation of the FLANDERS ARDVARC System
• Conduct trials and improvements through controlled processes
• Maintain registers for software changes, overrides and bridges
• Maintain the software backups and manage all changes
• Ensure all drills and command centers have the latest software updates as soon as practicably possible
• Ensure the obsolescence schedule is adhered to and updated as required
• Review and update maintenance tasks, system checks, and statutory tests as required
• Always maintain strong company image and positive working relationships including professional behavior with customers, vendors, and co-workers
• Lead by example and demonstrate FLANDERS core values, humility, integrity, trustworthiness, excellence and a mindset that continually grows and never gives up.
• Follow all FLANDERS Policies, Procedures, SOP’s and reasonable management directives.
• Ensure you protect, secure and keep confidential customer information, employee personal and medical information, intellectual property and other private and confidential information.
• Comply with all reasonable training requests in accordance with FLANDERS Policies and procedures, as well as requested by management.