What are the responsibilities and job description for the Assistant Customer Service Representative position at Flamingo Pools?
We’re looking for an enthusiastic and organized Assistant Customer Service Representative to join our growing team. This is a full-time position offering a weekly salary of $800, with significant opportunity for growth as we expand into new routes and service areas.
The ideal candidate is personable, detail-oriented, and comfortable handling both inbound and outbound communications. You’ll play a critical role in ensuring a seamless and positive experience for our customers throughout the service cycle.
Key Responsibilities:
- Respond promptly and professionally to incoming customer calls and inquiries
- Contact new leads to schedule services and guide them through the onboarding process
- Conduct follow-up calls to gather feedback and maintain strong customer relationships
- Track and analyze customer satisfaction data to support service improvements
- Assist with scheduling and communication during customer acquisition and service transitions
- Support the customer service team with updates, scheduling logistics, and internal communication
- Maintain accurate records of customer interactions, schedules, and feedback
- Deliver service that reflects our company’s values and commitment to customer satisfaction
Why Join Us?
This role offers a unique opportunity to grow with us as we expand into new home service markets. Each new market will require additional customer service roles, and we’re looking for someone we can train and promote into those leadership positions over time. This position aligns with our long-term vision of becoming more process-driven and scalable across multiple service lines.
If you're looking for a long-term role with growth potential and want to be part of a team that values both customer care and professional development — we’d love to hear from you.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $20