Senior IT Helpdesk Technician

Job Description:Job Title: Senior IT Helpdesk TechnicianWe are seeking a highly skilled and customer-focused Senior IT Helpdesk Technician to join our IT team. This role serves as the primary technical resource for Tier 1 and Tier 2 support, ensuring timely resolution of hardware, software, and network issues. You will perform advanced troubleshooting, root cause analysis, and contribute to process improvements that enhance service quality. If you thrive in a fast-paced environment and have a passion for technology and problem-solving, we want to hear from you!Salary:$75,000 to $85,000 per year, commensurate with experience and qualifications.Standard schedule is weekday business hours Monday – Friday, flexible hours (40–50 hours/week). Occasional after-hours or weekend work may be required for critical incidents or projects.Benefits:Full-time employment.Remote work with occasional travel to branch locations.Health, dental, vision, and other insurance options.401(k) with company match.Supportive, collaborative work environment.Flexible, understanding, family work environment.Responsibilities Include:Serve as the primary point of contact for IT helpdesk requests.Diagnose and resolve hardware, software, and network issues.Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune).Manage user identities, licenses, and endpoint devices.Perform basic server and network administration tasks.Document solutions and contribute to the IT knowledge base.Collaborate with vendors and escalate complex issues as needed.Required Abilities:CompTIA A , Network , Security .Knowledge of ITIL frameworks and helpdesk best practices.Strong working knowledge of Windows OS & related troubleshooting, including event log analysis.Strong conditional logic comprehension & analysis.Strong troubleshooting and problem-solving skills.Excellent communication and customer service orientation.Proficiency in Microsoft 365 administration and Windows environments.Familiarity with ITSM tools and ticketing systems.Ability to work independently and manage multiple priorities.Preferred fluency in English and Spanish.Preferred Skills & Certifications:Microsoft 365 Certified: Azure Database Administrator Associate/ Modern Desktop Administrator Associate.Experience with PowerShell (reporting/querying), Entra ID/Azure Active Directory, and basic networking (DNS, DHCP, VPN).Working Conditions:Primarily remote; occasional travel to branch locations.Requires sitting or standing at a computer workstation, sometimes for extended periods of time.Required to stand, walk, sit, and use your hands, reach with your hands and arms.Must be able to lift and move at least 40 lbs (computer equipment and such).On-call availability may be required.Interested? Please follow the link below to take a pre-employment assessment test (35 minutes) and let us know! This is a general personality, skills, and aptitude test - no biggie, promise.https://www.ondemandassessment.com/o/JB-A98NM7IXW/landing?u=1061692We are an equal-opportunity employer and welcome applicants from all backgrounds. If you are passionate about technology and customer service and thrive in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity!About Flamingo Appliance Service:We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity – the need – to develop our own talent. Our leadership has developed from within. Come join us… help us Change the Industry!

Salary : $75,000 - $85,000