What are the responsibilities and job description for the Field Service Suporvisor position at Flamingo Appliance Service?
Who We Are:
Flamingo Appliance Service is redefining what excellence looks like in home services.
With more than 20 years of industry leadership, Flamingo Appliance Service is one of the largest and most respected appliance repair companies in the country. We partner with the world’s leading appliance manufacturers and proudly serve thousands of Customers every day across multiple markets.
Our mission is simple—but bold: to be the standard of excellence in home services. That means exceptional Customer experiences, empowered technicians, operational discipline, and leaders who take ownership of outcomes.
Flamingo Appliance Service is redefining what excellence looks like in home services.
With more than 20 years of industry leadership, Flamingo Appliance Service is one of the largest and most respected appliance repair companies in the country. We partner with the world’s leading appliance manufacturers and proudly serve thousands of Customers every day across multiple markets.
Our mission is simple—but bold: to be the standard of excellence in home services. That means exceptional Customer experiences, empowered technicians, operational discipline, and leaders who take ownership of outcomes.
The Opportunity
The Field Service Supervisor is a front-line leadership role responsible for the performance, development, and success of a team of field service technicians. This is not a desk-only job. It is a visible, engaged leadership position for someone who can balance people leadership, operational execution, and performance accountability.
This role partners closely with the Regional Service Manager while independently managing day-to-day field operations, resolving issues in real time, and driving strong results across productivity, quality, and Customer satisfaction.
This role partners closely with the Regional Service Manager while independently managing day-to-day field operations, resolving issues in real time, and driving strong results across productivity, quality, and Customer satisfaction.
What You Will Be Responsible For:
Lead and Develop Technicians:
- Directly lead, coach, and mentor a team of field service technicians.
- Set clear expectations around performance, professionalism, safety, and Customer experience.
- Actively recognize technician strengths and positive performance by providing timely, specific praise and reinforcement to drive engagement, morale, and continued excellence.
- Conduct regular one-on-ones, monthly performance conversations, and formal performance reviews.
- Conduct technician ride-alongs as required.
- Identify performance gaps and implement development or corrective action plans.
- Build a culture of accountability, ownership, and pride in workmanship.
Own Field Operations and Execution:
- Execute and continuously improve field service processes and standards.
- Ensure compliance with company policies including attendance, documentation, timekeeping, parts handling, safety, and vehicle usage.
- Monitor technician schedules, productivity, and overtime to align labor with demand.
- Support operational planning and execution in partnership with branch leadership.
Drive Results Through Metrics:
- Own technician performance across key KPIs including productivity, first call complete, attendance adherence, Customer satisfaction, service quality, and documentation accuracy.
- Use dashboards and reporting tools to identify trends and proactively address issues.
- Ensure compliance with all operational and regulatory standards.
Be the Go-To Field Leader:
- Serve as the primary escalation point for technician and Customer issues.
- Resolve Customer concerns professionally and decisively.
- Collaborate with parts, Customer service, and operations teams to support technician success.
What We Are Looking For:
- Proven experience leading and developing field-based teams.
- Strong operational mindset with comfort holding teams accountable.
- Technical understanding of appliance repair or similar service-based field operations.
- Customer-first approach and ability to lead by example.
- Strong organizational, prioritization, and problem-solving skills.
- Ability to succeed in a fast-paced environment.
- Proficiency with business systems, dashboards, and reporting tools.
- Clear and professional communication skills.
- Ability to work independently while staying aligned with leadership.
- Bilingual English and Spanish preferred but not required.
- Must be currently authorized to work in the United States.
- Ability to pass background, drug and driving screening.
Work Environment and Schedule:
- Full-time, Exempt role working 40 to 50 hours per week.
- Monday through Friday schedule with Saturday availability as needed.
- Combination of office-based and field-based work.
- Company vehicle provided for field responsibilities.
Why Flamingo:
- Be part of a growing, industry-leading organization.
- Lead teams that directly impact Customer experience and financial performance.
- Work for a company that invests in leadership, structure, and operational excellence.
- Join a culture built on high standards, accountability, and continuous improvement.
Compensation & Benefits:
- Competitive pay based on experience and performance
- Relocation assistance available
- 401(k) with up to 4% company match
- Medical, dental, and vision insurance
- Employer paid life insurance and short and long-term disability coverage
Ready to Lead the Field?
If you are a results-driven leader who believes strong teams build great businesses and you want to help shape the future of home services, we would love to hear from you. Apply today and take the next step in your leadership career with Flamingo Appliance Service.
About Flamingo Appliance Service:
We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity – the need – to develop our own talent. Our leadership has developed from within. Come join us… help us Change the Industry!