Field Training Manager

About the Company:

Flame Broiler is a family-owned restaurant brand that serves healthy, Korean-inspired bowls that taste really darn good. Our founder, Young Lee, opened the first restaurant in 1995 with a deep passion for people and a belief in the power of food. We believe food has a profound impact on the health of people and their communities, but the majority of quick, affordable options are unhealthy. That’s why Young Lee set out with the mission to simplify every neighborhood’s access to good food, and we are still going strong today.

About the Position:

The Field Training Manager is responsible for delivering high-quality operational training to our franchise partners, corporate managers, and team members ensuring consistent execution of brand standards across all locations. This role spends approximately 80% of its time in the field, coaching, training, and providing hands-on support to drive operational excellence and improve overall performance. This role is key in ensuring our brand standards stay strong and consistent as we grow.

Will Report to: VP of Operations

Will Work Closely with: Franchise Business Consultants, Operations Support Team, People Operations

This position will need to be successful in performing all job responsibilities according to our core values. We have 4 core values that are essential to who we are, what we do, and how we do it:

• We Exemplify Love – We see every task and interaction as an opportunity to show genuine care and service.
• and Help Others Win – We operate as a collective team and push one another towards growth as employees, humans, and citizens.
• with Fanatical Excellence – We commit to mastering every element of our work and never stop learning how to be better.
• to Feed Communities – We extend our impact beyond the 4 walls of our restaurants for the benefit of the community.

About Key Job Responsibilities

Training & Development

• Lead in-store training for all corporate managers to ensure operational and service excellence.
• Oversee complete training for all new franchisees in restaurant operations and best practices.
• Assist in classroom training sessions for both new and existing franchisees.
• Conduct training seminars in restaurants for franchisees and corporate staff, focusing on best practices, updated methods, and operational standards.
• Train and support team members during New Store Openings, which may require travel.

Field Operations & Support

• Spend 80% of time in the field, including early mornings, evenings, and weekends, providing hands-on coaching and reinforcing brand standards.
• Conduct full-day field visits (minimum of eight hours) in restaurants to observe, train, and coach teams.
• Work closely with the VP of Operations and Franchise Business Consultants to identify operational gaps, training needs, and areas of focus.
• Provide detailed feedback reports after field visits to ensure follow-up and accountability.

Administrative & Collaboration

• Dedicate at least one full day per week at the Restaurant Support Center to complete administrative duties, content creation, review training reports, and collaborate with leadership.
• Assist with staff support at local events as needed.

Operational Knowledge

• Be proficient in all kitchen operations, including food safety, product rotation, and strict adherence to quality standards.

About You:

We are searching for a specific person who can partner with us in pursuing our mission. If you are that person, then you possess the following traits:

• Share our core values and passionate about health and our mission.
• Strong passion for training and desire to see others grow.
• Strong analytical and problem-solving mindset and skills; attention to detail.
• Ability to effectively communicate with employees at all levels within various departments.
• Ability to prioritize and plan work assignments and work well under pressure.
• Proficient with technology including Microsoft Office Suite applications, customized database applications, e-learning management systems, and internet research tools.

Requirements:

• Proven experience in restaurant operations and training; franchising experience preferred.
• Strong communication and coaching skills with the ability to motivate and develop others.
• Flexibility to work early mornings, evenings, and weekends as needed.
• Ability to travel for training and new store openings.
• A SERV Safe certification is required.
• Spanish speaking required.
• Comfortable working in a fast-paced kitchen environment.

Benefits

• 401(k) at 5% matching
• Comprehensive benefits package including medical, dental, vision, and EAP.
• Paid parental leave.
• Vacation Sick Pay 8 Paid Holidays