What are the responsibilities and job description for the IT Operations Intern position at Flagstop Car Wash?
Join Flagstop — 2025 Top Workplace Top Workplace for Professional Development (Richmond Times-Dispatch), Fastest-Growing Company (Richmond BizSense), and Top 50 largest car wash companies in the U.S. (Top 100 Conveyor Car Washes).
Are you looking for a fresh opportunity in a fast-paced, exciting environment? We are the official Car Wash of VCU, proud partner of the Richmond Flying Squirrels and Richmond Spiders, and we want YOU to join our dynamic team!
Position Summary
As an IT Operations Intern, you will work to ensure our department maintains 100% visibility into our digital and physical infrastructure. You won’t just be learning technical troubleshooting; you will be learning the business of IT. How to manage assets, reduce financial shrinkage, and maintain 99% network uptime across multiple sites.
Key Learning Objectives & Responsibilities:
- Systems Management Support the manager in maintaining a "100% workload view." You will audit work orders, ensure parts and time are accurately logged, and help run weekly reports on critical tickets and asset downtime.
- Asset & Inventory Control: Assist in driving inventory shrinkage by performing cycle counts of IT hardware and processing Purchase Orders (POs).
- Deployment & Implementation: Help deploy new hardware (iPads, Stripe readers) using our Mobile Device Management (MDM) software and assist in buildouts for site security.
- Vendor & Quality Coordination: Join vendor meetings to learn how we source pricing and conduct RFPs (Request for Proposals). You will help track "car wash variance" and equipment performance to reduce damage claims.
- Continuous Improvement: Participate in "5 Whys" root-cause analysis sessions to help the team solve recurring technical issues rather than just patching them.
What You’ll Learn
- How to manage a complex IT infrastructure using MaintainX (CMMS) and Granite.
- The lifecycle of hardware deployment, from unboxing to MDM provisioning.
- Data-driven decision-making by analyzing insights and network uptime metrics.
- Professional vendor management and the Request for Proposal(RFP) process.