Program Manager-Prepaid Digital Disbursement - Institutional Banking Solutions

Position Title

Program Manager-Prepaid Digital Disbursement - Institutional Banking Solutions

Location

Hicksville, NY 11801

Job Summary

The Program Manager will be a key member of the Institutional Banking Solutions group, responsible for overseeing the day-to-day operations and strategic execution of the prepaid debit card and digital disbursement program. This role includes full lifecycle program management—from implementation and launch to ongoing execution, operational optimization, client satisfaction, and regulatory compliance. The Program Manager will serve as a liaison between internal departments, third-party vendors, and clients to ensure programs are running efficiently and meeting both business and regulatory expectations.

Pay Range: $117,185 - $155,270 - $193,355

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities

Program Management

• Oversee all aspects of prepaid debit card and digital disbursement programs, ensuring alignment with client objectives and contractual requirements.
• Manage end-to-end program lifecycle, including implementation, testing, go-live, and transition to steady-state operations.
• Monitor program performance and drive operational improvements to ensure efficiency, scalability, and client satisfaction.
  
  

Reporting and Data Analysis

• Own and enhance reporting related to billing, escheatment, vendor management audits, risk metrics, and operational KPIs/KRIs.
• Initiate action and remediation activities related to off-target KPIs/KRIs and related risk metrics.
• Generate and distribute daily, weekly, monthly, and annual program reports, providing key insights to leadership and recommending actions as needed.
• Continuously monitor for changes in program and usage trends.
• Analyze transaction data and trends to assess program effectiveness, client engagement, and emerging risks.
  

Compliance and Risk Management

• Ensure programs operate in compliance with regulatory standards, client requirements, and the bank’s internal risk and compliance policies.
• Serve as the first line of defense by identifying, managing, and mitigating risks associated with prepaid and digital disbursement activities.
• Collaborate with the bank’s second line of defense (compliance, risk, legal) on audits, assessments, and policy updates.
• Conduct regular risk assessments and program reviews to ensure control effectiveness and issue resolution.
  
  

Client and Vendor Management

• Act as a point of contact for the third-party program manager and support the client relationship team as needed.
• Maintain and manage relationships with external vendors, processors, and card networks.
• Coordinate meetings, updates, and project initiatives with internal stakeholders and external partners to ensure program alignment and issue resolution.
  
  

Collaboration and Strategic Initiatives

• Partner with internal teams including compliance, legal, technology, operations, finance, and customer service to support program goals.
• Engage in strategic planning and innovation to enhance digital disbursement capabilities and drive program growth.
• Ensure alignment across first and second lines of defense in support of program stability and scalability.
• Uses independent judgement and discretion to make decisions in relation to program activities.
• Analyzes and resolves problems pertaining to program oversight, vendor / program compliance and related items.
  
  

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
  
  

Job Requirements

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Business, Finance, Public Administration, or a related field required
• Minimum experience required: 10 Years banking technology, payment rails, financial services, or payments program management.
  
  

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent) (Add applicable additional detail i.e. field of study preferred or equivalent work experience if applicable)
• Strong preference for exposure to government disbursements, digital payments, or prepaid card programs.
• Knowledge of prepaid debit card platforms, digital disbursement technologies, and applicable regulatory frameworks (e.g., Reg E, AML/BSA, UDAAP).
  
  

Job Competencies

• Proven project and program management skills; PMP certification is a plus.
• Excellent verbal and written communication skills, with the ability to interact confidently with internal teams, clients, and external vendors.
• Strong analytical and reporting capabilities, with the ability to translate data into actionable insights.
• Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment.
• Willingness to travel as needed for client meetings, vendor management or team collaboration.
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
• Flagstar is an Equal Opportunity Employer.