What are the responsibilities and job description for the Hotel Front Office Manager position at Flagstaff Hotel?
How You’ll Make An Impact
Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.
- Guest Experience
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Operational Excellence
- Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
- Supervise front desk team, including hiring, training, scheduling, and performance management
- Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
- Financial & Front Office Administration
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
- Learn End of Month procedures to assist the General Manager
- Learn payroll and be able to complete payroll successfully.
What does success look like in this role?
- One or more years of supervisory experience
- Two or more years of general hotel operations experience
- Hilton Experience Preferred
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get?
We take great pride in the environment we’ve created all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the hotel.
Team Member Perks
- Worldwide hotel discounts
- Paid Vacation
Job Type: Full-time
Work Location: In person