Volunteer Lead

Position Summary

The Volunteer Lead oversees all aspects of the volunteer experience across our warehouse, kitchen, and distribution operations. This role ensures volunteers are effectively engaged, trained, supported, and appreciated while maintaining smooth coordination between departments and partners. The Volunteer Lead plays a critical role in sustaining a positive and efficient volunteer environment that supports our mission and culture of community service. The position is in-person and will require traveling to multiple locations. The typical schedule would be Tuesday through Saturday, with about 6-7 hours per day and on call as needed throughout the week.

This individual must be extremely organized and able to multitask, jumping in and out of tasks while maintaining momentum, and oversee a detailed calendar that reflects multiple simultaneous events to be staffed daily. This is a fast-paced job for someone who wants to make a difference by supporting our organization in feeding their community every day.

Key Responsibilities

• Volunteer Coordination and Engagement
  • Generally oversee kitchen and warehouse volunteer shifts across multiple locations
  • Greet and check in volunteers at the beginning of their shifts and troubleshoot sign-in or system navigation issues
  • Facilitate orientations, communicate safety protocols, and assign roles based on shift needs
  • Coordinate with FFFC employees to communicate volunteer support and roles
  • Ensure volunteer supplies and materials are fully stocked (e.g., gloves, name tags, sign-in sheets)
  • Troubleshoot volunteer cancellations or last-minute changes
  • Provide hands-on support, and/or manage evening or weekend volunteer events as needed
  • Create and send newsletters as needed for volunteer recruitment, confirmations, or other updates
• Administrative & Communication Duties
  • Maintain up-to-date volunteer schedules, attendance records, and performance notes
  • Regularly check and respond to volunteer emails and phone messages
  • Communicate daily updates via Slack and email, including unfilled shifts and upcoming needs
  • Confirm group volunteer logistics for the coming week (e.g., number of participants, roles, timing).
  • Update volunteer databases and metrics for reporting purposes

• • Occasionally prepare weekly reports for the Managers Meeting on volunteer numbers, special groups, feedback, and outcomes
  • Assist the Development Lead with occasional development of recurring newsletters, volunteer appreciation content, and social media outreach
• Program Development & Improvement
  • Monitor volunteer engagement and retention through daily interaction and feedback
  • Support the evaluation and improvement of volunteer management systems and digital platforms
  • Collaborate on the design and implementation of volunteer training materials and handbooks
  • Support the Development Lead in coordinating special events, recognition programs, and volunteer appreciation initiatives
  
  

Qualifications

• Associate’s or Bachelor’s degree in a related field
• 2 years of experience in volunteer coordination, community engagement, or program management
• Strong interpersonal and communication skills, both written and verbal
• Strong proficiency with volunteer management platforms (or similar), email and phone systems, and online communication tools (e.g., Slack)
• Ability to multitask and adapt in a fast-paced environment
• Able to maintain professionalism and empathy when working with individuals who have differing perspectives or needs
• Firm grasp of Excel, social media platforms (Facebook and Instagram), and other outreach and management platforms
• Passion for community service and collaboration

Preferred Skills

• Experience working with food distribution, nonprofits, or community outreach/engagement
• Familiarity with data tracking and metrics

Job Details & Benefits

• In-person position
• $42k/year. Salary depending on experience.
• Full-time with Benefits (Medical, Dental, Vision, Life, 401k)
  
• Wellness stipend
• ~40 hours/week
• Mileage reimbursement