What are the responsibilities and job description for the Automotive Service Writer position at Flagstaff Auto Repair?
Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, managing vehicle maintenance requests, and ensuring efficient communication between customers and our automotive service technicians. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document vehicle issues
- Provide detailed explanations of recommended services and repairs
- Generate accurate estimates for labor and parts costs
- Schedule appointments and prioritize work orders based on urgency
- Coordinate with service technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the service process
- Process payments and handle any billing inquiries
- Maintain organized records of customer interactions and service history through our system software program
-Maintain a clean and organized work area
-Privides shuttle service for customers
Experience:
- Previous experience in automotive service writing or technician experiance is preferred
- Knowledge of alignments, automotive diagnostics, vehicle maintenance, and auto body repairs is a plus
- Strong customer service skills with the ability to effectively communicate technical information to non-technical individuals
- Excellent organizational skills with the ability to multitask and prioritize work in a fast-paced environment
- Proficient computer skills for data entry and generating estimates/invoices
We offer competitive pay based on experience and qualifications. Additionally, we provide opportunities for career growth within our organization. We are also closed on the weekends, this position will be for Monday thru Friday, 8am-5pm with a 60 min lunch break.
If you are passionate about providing exceptional customer service in the automotive industry, please submit your application for consideration.
Job Type: Full-time
Pay: $17.85 - $30.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Do you have a valid driver's license?
- How many moving violations have you had in the past 2 years?
Experience:
- Automotive Service Writing: 2 years (Required)
Ability to Commute:
- Flagstaff, AZ 86004 (Required)
Work Location: In person
Salary : $18 - $30