What are the responsibilities and job description for the Patient Service Representative position at Flagship Specialty Partners?
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April 14th, 2026
Richmond, VA | Administrative Position
Step into a role that puts patients first.
Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.
What You’ll Do
- Confirm and update patient identification, demographic, and insurance information.
- Prepare patient charts and documentation for upcoming appointments.
- Perform all check-in and check-out functions, including collecting necessary information and payments.
- Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
- Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
- Schedule, reschedule, and coordinate patient appointments as needed.
- Maintain accurate and organized medical records.
- Support overall front-office operations and assist with other duties as assigned.
- Two (2) years of customer service experience, required.
- Experience with oral surgery or in a medical or dental practice, preferred.
- Knowledge of insurance processes, preferred.
- Ability to multitask.
- Excellent verbal and written communication skills.
- Ability to lift 25 pounds.
- Prolonged periods of sitting.
- Medical, dental, vision with employer contribution
- Life Insurance
- Supplemental Benefits
- Flex-spending Accounts
- Dependent Care Accounts
- Paid Time Off, including paid birthday leave
- Paid Holidays
- Training Programs
- 401K Retirement, with employer contribution
- Employee Discounts
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