Veterans Services Counselor

Why work for Flagler County?

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Position Summary

Provides compassionate, knowledgeable assistance to veterans, their dependents, and families of deceased veterans by conducting interviews, counseling, processing claims, and connecting clients to federal, state, and local benefits and services through the Veterans Services Office.

Essential Functions

• Conducts interviews, counsels and assists veterans and their dependents and the dependents of deceased veterans.
• Advises clients of other benefits or services for which they may be eligible and facilitates the delivery of those benefits or services.
• Assists veterans in claims applications.
• Utilizes computer software programs to track and update veterans’ claims and benefits.
• Coordinates veterans’ services with local agencies/veteran centers.
• Coordinates and administers VA work-study program.
• Performs follow-up work on veterans’ claims for the most optimum result.
• Accomplishes operationally related work as required.
• During emergencies, all employees are considered essential personnel and maybe required to perform alternate duties.
  
  

These essential functions are not to be construed as a complete statement of all duties performed. All employees will be required to perform other job-related duties as required.

Minimum Qualifications

• Must possess a two-year associate's degree from an accredited institution OR a high school diploma/equivalency plus four years of administrative experience.
• Must qualify as a veteran under Florida Statute 1.01(14) or be the surviving spouse of such a veteran.
• Must possess or have ability to obtain Florida Division of Veterans Affairs/ Department of Veterans Affairs certification within 1 year from date of hire.
  
  

Flagler County is a drug-free workplace; some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Knowledge, Skills And Abilities

• Proficiency with Microsoft Windows-based applications, databases, and case management software and when trained, VA Benefit Management System.
• Knowledge of VA laws, regulations, procedures, and benefits programs for veterans and dependents.
• Knowledge of federal, state, and local veterans' benefits and human services programs.
• Knowledge of modern office practices,
• including data entry, record-keeping, and confidentiality standards.
• .
• Ability to build and maintain effective, empathetic working relationships with clients, colleagues, agencies, and stakeholders.
• .
• Excellent verbal and written communication abilities, including clear documentation and client interaction.
• Strong interviewing, counseling, and active listening skills.
  
  

Physical Demands: Physical Demand: Sedentary

• 10 lbs. maximum lifting.
• Occasional lifting, carrying, pushing, and pulling.
• Some occasional walking or standing may be required.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for production or safety of self and others.
  
  

Benefits

Flagler County offers the following benefits to its employees:

• Generous medical plan
• Dependent benefits available at reasonable rates
• Basic life insurance in the amount of 1x salary up to $50,000 at no cost to the employee
• Additional life insurance benefits for the employee and/or dependents are available at the employee's cost
• Dental and vision plans are offered on a voluntary basis at the employee's cost at group rates
• Onsite Employee Health & Wellness Center
• Flexible Spending Account through P&A Group
• Florida Retirement System (FRS)- https://www.myfrs.com/FRSPro_ComparePlan_Contri.htm
• Personal Leave (Personal Leave: Full-time regular employees accrue 20 personal leave days per year up to the maximum allowable accruals.) Eligible part-time regular employee accruals are prorated accordingly.
• Tuition Reimbursement
• 14 paid holidays
  
  

Link to benefits at a glance- https://www.flaglercounty.gov/files/assets/county/v/1/human-resources/documents/benefit-booklet-2025-2026.pdf

01

Do you possess an associate's degree from an accredited institution OR a high school diploma/equivalency plus four years of administrative experience? Please upload a copy of either your degree or your diploma in order to move forward in recruitment process.

• Yes
• No
  
  

02

Do you qualify as a veteran under Florida Statute 1.01(14) or are you the surviving spouse of such a veteran? Please upload the appropriate documentation to support your response. (ex. DD214/ official VA Survivor's ID Card.)

• Yes
• No
  
  

03

Do you possess or have ability to obtain Florida Division of Veterans Affairs/ Department of Veterans Affairs certification within 1 year from date of hire? If you already possess certification, please upload a copy with application.

• Already possess certification
• Ability to obtain certification in required time frame
• Do not possess ability to obtain certification
  
  

04

All required certifications, diplomas and licenses must be uploaded with application. Have you completed this step?

• Yes
• No
• Required Question