Intake & Eligibity Coordinator

Flagler Cares is looking for a compassionate and highly organized Intake & Eligibility Coordinator to serve in a multifaceted role in supporting the mission of Flagler Cares and Volusia Cares to provide accessible, compassionate, and coordinated care to community members in need. This position combines two primary areas of responsibility, intake coordination and eligibility assistance. Each is essential to ensure that individuals and families receive timely, effective support and connections to appropriate services.

If you're passionate about helping others navigate complex systems and improve their well-being, this is your chance to make a real impact in our community.

Most Essential Work:

• Client engagement and needs assessment
• Review and organization of eligibility documentation based on program criteria

What will you be doing?

• Serve as initial point of contact for individuals seeking assistance
• Provide direct, high-quality support to clients applying for emergency rent and mortgage assistance
• Assist with screening applications, collecting necessary documentation, and making an eligibility determination.
• Referring clients to local services and assisting with resource navigation
• Using Motivational Interviewing techniques to empower client decision-making
• Maintaining accurate documentation using our referral system (LINC)

Are you our next Intake & Eligibility Coordinator?

• Associate’s degree in a human services field is highly desirable but significant experience can be considered as a substitute along with a High School Diploma.
• Minimum two years of experience providing client services, case management or eligibility determination assistance.
• Experience conducting benefits screenings is preferred.
• Excellent communication skills with the ability to manage multiple tasks simultaneously, prioritize competing demands, and work with a strong sense of urgency in a fast-paced environment.
• Commitment to upholding professional and ethical standards.
• Successfully pass a Level 2 Background Screening.
• Current Florida Driver’s License.

Now for the exciting part…

• We promise our team members competitive compensation. Full-time, non-exempt position with an hourly range of $20/hour – $22/hour.
• Paid Time Off (PTO) accrual beginning on your first day of employment, earning 130 hours in your first year of employment.
• We support your work life balance by offering 14 Paid holidays including additional employee appreciation days in December.
• Your wellness is our main priority. We provide top notch healthcare—100% of the employee premium is paid for Flagler Cares. Coverage begins on the first of the month after your hire date.
• Additional wellness offerings include Flexible Spending Accounts and several supplemental insurance policy options offered by AFLAC with $50 a month employer-funded allowance.
• Investing in our team members' future is important. Flagler Cares offers a SIMPLE IRA Plan offered through Fidelity with 3% employer match.

Are you in? Great! Here are the next steps.

• Submit a cover letter and resume to resume@flaglercares.org

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Paid time off

Work Location: In person

Salary : $20 - $22