Dispatch Operations Specialist

Overview

Flagger Force, an industry leader in traffic control, is currently hiring a Dispatch Operations Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.

The Dispatch Operations Specialist position is responsible for providing primary dispatch to client orders and supporting client services functions while working in accordance with company values, vision, and mission.

Responsibilities

• Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs
• De-escalate calls with clients and field employees; recognize when to escalate issues/concerns to appropriate staff.
• Maintain basic knowledge of office and field policies pertaining to dispatch operations.
• Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches.
• Working knowledge of how to enter Incident Reports and capture accurate details.
• Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs).
• Learn and maintain working knowledge of PreCon standard operating procedures.
• Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume.
• Build working relationships with field management and field operations to plan orders.
• Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner.
• Review client orders daily to create consistency for employee and client experience.
• Dispatch and maintain Driver/Rider & Mentor/Mentee pairings.
• Identify and communicate support needs for traveling employees.
• Manage hotel bookings for primary dispatch.
• Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time.
• Monitor asset telematics in relation to orders and assets.
• Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and escalate upcoming equipment needs.
• Perform special projects as needed or assigned by appropriate supervisor and manager.
• In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform other duties and functions as required.

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Qualifications

• • • High school diploma or equivalent 
    • One (1) years experience with Microsoft Office products (Word, PowerPoint, Excel, Teams, etc.) 
    • Strong written and verbal skills. 
    • Ability to utilize computers and related technology. 
    • Ability to problem-solve
    • Steel toed boots or the ability to obtain prior to employment. 
    • Preferred Education and Experience:
  • • Associate degree or bachelor's degree 
  • • Two (2) years dispatch operations related experience 
• • Ability to prioritize, multi-task, and manage time. 
• • Ability to positively influence people and situations and build trust to support optimal outcomes. 

   

  Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

   

  Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

   

  Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.

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