What are the responsibilities and job description for the Resource Allocation Specialist position at Flagger Force Traffic Control?
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.
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Flagger Force, an industry leader in traffic control, is currently hiring a Resource Allocation Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.
The Resource Allocation Specialist position
is responsible for
providing primary dispatch to client orders and supporting client
services functions while working
in accordance with
company values, vision, and mission.
Primary Responsibilities:
- Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs
- .
- dispatch operations.
- Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches.
- details.
- and equipment needs).
- standard operating procedures.
- Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume.
- Build working relationships with field management and field operations to plan orders.
- , logical, and safe manner.
- Review client orders daily to create consistency for employee and client experience.
- Driver/Rider & Mentor/Mentee pairings.
- and communicate support needs for traveling employees.
- Manage hotel bookings for primary dispatch.
- dispatch updates and market specific primary dispatch report) accurately and on time.
- Monitor asset telematics in relation to orders and assets.
- and escalate upcoming equipment needs.
- and manager.
De-escalate
calls
with clients and field employees; recognize when to escalate issues/concerns to
appropriate staff
Maintain basic knowledge of office and field policies
pertaining to
Working knowledge of how to enter Incident Reports and capture
accurate
Accurately enter and edit orders in
the internal
computer system (
i.e.
changes
to:
address, start time, crew size, Work Order
#, Traffic
Control Request, standing
orders
Learn and
maintain
working knowledge of
PreCon
Prepare regional dispatch to maximize use of employee and equipment resources in
an accurate
Dispatch and
maintain
Identify
Complete required reporting (
i.e.
Update and
maintain
internal computer systems and records for equipment shifting and staged locations;
identify
Perform special projects as needed or assigned by
appropriate supervisor
- Medical, vision and dental insurance
- 401k w/company match
- Generous paid time off
- On-site fitness facility
- Paid holidays
- Health savings account
- Company paid benefits (long term disability and basic life/AD&D)
- Employee assistance program
- Tuition and education assistance
- Employee appreciation events
- Giving back to the communities we serve through paid volunteer time off
- Professional development opportunities
- High school diploma or equivalent
- One (
1)
years experience
with Microsoft Office products (Word, PowerPoint, Excel, Teams, etc.)
- Strong written and verbal skills.
- Ability to positively influence people and situations and build trust to support
optimal
outcomes.
- Ability to
utilize
computers and related technology.
- Ability to prioritize, multi-task, and manage time.
- Ability to problem-solve
Preferred Education and Experience:
-
- Associate degree or bachelor's
degree
- Two (
2)
years dispatch operations related experience
