What are the responsibilities and job description for the Field Manager position at Flagger Force Traffic Control?
Overview
The Field Manager is responsible for coordinating, supervising, and ensuring the successful execution of orders, operations, or tasks in the designated field or market. This responsibility includes monitoring, managing, and improving the performance of direct reports and field staff, as well as ensuring an exceptional client and public experience, while acting in accordance with Flagger Force’s company values, vision, and mission.
Responsibilities
Supervisory Responsibilities:
- Manage Area Supervisors and Field Specialists in their growth and development including but not limited to the following:
- 1v1’s
- Annual reviews
- Corrective action procedures
- Weekly staff meetings
Duties/Responsibilities:
- Plan and execute field operations according to order requirements.
- Monitor order progress and adjust plans as necessary to meet deadlines and objectives.
- Support the allocation of field resources effectively to ensure order success.
- Develop, train, and supervise field staff or teams.
- Recommend and drive succession plans to ensure bench strength to meet the needs of growth.
- Responsible for successful onboarding of Area Supervisors.
- Provide leadership, guidance, and support to field employees.
- Foster teamwork and maintain a positive work environment.
- 1v1 monthly performance review and goal oversight
- Responsible for the corrective action procedures in accordance with HR standards
- Ensure that work in the field meets quality and safety standards set by Flagger Force.
- Conduct inspections and quality control checks as needed.
- Assist safety department with fact gathering for incidents.
- Average 20 work zone observations per week.
- Spend a minimum of 75% of time out in the field focusing on building client and employee relationships.
- Serve as a point of contact between the organization and clients on job sites.
- Address client concerns and ensure client satisfaction.
- Escalate any client issues to the Director of Field Operations
- Communicate potential business opportunities to Business Development team.
- Maintain accurate records of field activities, including progress reports, incident reports, annual review reports, and other relevant documentation.
- Prepare and present reports to higher management as required.
- Monitor AS performance monthly
- Collaborate with HR through the fact-finding investigation process.
What Flagger Force Offers:
- Medical, vision and dental insurance
- 401k w/company match
- Generous paid time off
- On-site fitness facility
- Paid holidays
- Health savings account
- Company paid benefits (long term disability and basic life/AD&D)
- Employee assistance program
- Tuition and education assistance
- Employee appreciation events
- Giving back to the communities we serve through paid volunteer time off
- Professional development opportunities
Qualifications
- Communication skills, both verbal and written, to convey their ideas and expectations clearly and persuasively.
- Technical skills, such as computer skills, data analysis, and budget management, to oversee the operational aspects of a company's strategy and performance.
- Leadership skills, such as motivation, inspiration, and delegation, to manage and empower a team of employees.
- Problem-solving skills, such as creativity, critical thinking, and adaptability, to identify and resolve issues that arise in the operations.
- Decision-making skills, such as logic, analysis, and judgment, to make sound and timely choices that align with the company's goals and objectives.
- Strong working knowledge of Excel and Microsoft Office software systems
- Flexibility and adaptability to changing field conditions.
Education & Experience:
- Knowledge of industry-specific regulations and best practices.
- Valid driver's license.
- Must pass Work Zone and Leadership training
- Steel toed boots or the ability to obtain prior to employment.
Preferred experience:
- Bachelor's degree in business or other related field preferred or relevant experience
- Proven experience in field operations, management, or safety preferred
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law
Education
High School Diploma
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off