What are the responsibilities and job description for the Quality Manager position at Fladger Associates?
Job Title: Quality Manager
Location: Milford, CT
Duration: Fulltime
Position Summary
The Quality Manager is responsible for building, maintaining, and continuously improving the
Quality Management System (QMS) to ensure consistent product quality, customer satisfaction,
and regulatory compliance.
This role is hands-on and highly visible, requiring direct involvement in product inspections,
root cause analysis, customer communication, and shop-floor problem solving.
Key Responsibilities
1. Quality Management System (QMS) Ownership
● Develop, implement, and maintain the company’s QMS (e.g., ISO 9001, AS9100)
● Ensure documentation, procedures, and work instructions are current and followed
● Lead internal and always maintain audit readiness
● Manage document control and revision systems
2. Product Quality & Inspection
● Oversee incoming, in-process, and final inspection activities
● Establish and maintain inspection plans, control plans, and sampling methods
● Ensure proper use and calibration of inspection equipment (gauges, etc.)
● Support first piece inspections and PPAP submissions where applicable
3. Non-Conformance & Corrective Action
● Lead root cause analysis using structured problem-solving tools (5 Whys, etc.)
● Own corrective and preventive action process
● Drive closure of internal and external non-conformances
● Track and report quality trends and systemic issues
4. Customer & Supplier Quality
● Act as primary point of contact for customer quality issues and audits
● Work with suppliers to resolve quality issues and improve performance
5. Continuous Improvement
● Identify and lead initiatives to reduce scrap, rework, and defects
● Drive a culture of quality and accountability across the shop floor
6. Metrics & Reporting
● Develop and track key quality KPIs (PPM, scrap, rework, on-time delivery impact)
● Provide regular reporting to leadership on quality performance
● Use data to drive decision-making and prioritize improvement efforts
7. Team Leadership
● Supervise quality inspectors and technicians
● Train employees on quality standards, procedures, and best practices
Qualifications:
● 5–10 years of aerospace quality experience, with 2 years in a supervisory or
● management role desirable
● Knowledge: of AS9100 quality system
● Fluent with the use of standard inspection tools
Education:
Bachelor’s degree in engineering, quality management, or equivalent experience preferred
Skills:
● Proficiency in QMS Management, AS9100, Root Cause Analysis
● Ability to read and interpret basic manufacturing documents, purchase orders, job
travelers, blueprints
● Working knowledge of ERP systems (i.e., JobBOSS2, E2, ProShop, or similar)
● Proficiency in Microsoft Excel and general office software