Field Service Technician

POSITION SNAPSHOT 

In this role you will serve as one of FlackTek’s frontline technicians, spending roughly half of your time traveling to customer facilities across the U.S. to perform preventative maintenance, repairs, and/or on-site troubleshooting. The other half of your time will be spent in our Louisville, CO facility completing in-house maintenance, supporting factory repairs, and strengthening service processes. You will operate in the field with a set schedule, managing your time, customer communication, and on-site decisions, while also contributing as a hands-on technician when on-site at FlackTek. Every interaction, whether on the road or in-house, reflects our commitment to legendary service and technical excellence.

PRIMARY OUTCOMES

• Maintain a customer satisfaction rating of 95% or higher through clear communication, professional conduct, and high-quality work both in the field and in-house.
• Complete all travel-based service visits—including PMs, repairs, and diagnostics—with accurate documentation of work performed, parts consumed, and next-step recommendations.
• Plan travel efficiently ensuring flights, rentals, tools, and parts are prepared in advance to minimize cost and maximize technician productivity.
• Perform scheduled preventative maintenance visits on time and within service windows.
• Complete in-house repairs and factory service tasks within expected turnaround times.
• Identify recurring machine issues encountered in the field and provide clear feedback to engineering and service leadership to support continuous improvement.

CORE RESPONSIBILITIES

• Confirm field service appointments with customers and internal teams, ensuring clear expectations and timely communication.
• Plan travel logistics—including flights, rental cars, routes, tools, and parts—to execute service trips efficiently and cost-effectively.
• Prepare thoroughly for each service visit by organizing required tools, replacement parts, documentation, and safety equipment.
• Travel to customer facilities to perform preventative maintenance, calibrations, performance testing, and to complete mechanical repairs and electrical troubleshooting, with support from Service and Engineering leadership as needed.
• Diagnose and resolve machine issues using mechanical skills, electrical measurement tools, PLC interfaces, schematics, wiring diagrams, and root-cause analysis.
• Disassemble, repair, replace, and reassemble mechanical and electrical components, ensuring machines are restored to factory performance standards.
• Work hands-on with power tools, hand tools, inspection instruments, and diagnostic equipment in both field and factory environments.
• Document all service activities clearly and completely, including work performed, parts consumed, findings, corrective actions, and next steps.
• Communicate professionally and effectively with customers, Sales, Support, Engineering, and leadership to ensure alignment and maintain FlackTek’s service standards.
• Follow all safety protocols, perform work in accordance with FlackTek quality practices, and maintain a clean, organized work environment whether on the road or in the shop.
• Support continuous improvement by identifying recurring issues, contributing to troubleshooting documentation, and recommending enhancements to service processes.
• Provide cross-functional support across service, production, and engineering teams as needed to maintain operational flow and customer satisfaction.

MINIMUM QUALIFICATIONS

• United States citizenship with the ability to maintain a valid U.S. passport.
• AS/BS degree, or 2 years of relevant experience in manufacturing, aerospace, automotive, or a related technical field.
• Proficiency with hand tools, power tools, and inspection tools.
• Experience reading technical manuals, instructions.
• Strong communication, organization, time management, and customer interaction skills.
• Proficiency with basic computer tools, including MS Office and/or Google Workspace.
• Ability to lift up to 50 lbs and perform physical tasks such as kneeling, standing, and working in loud environments.
• Ability to travel up to 50% domestically and internationally.
• Ability to work overtime when required.

PREFERRED QUALIFICATIONS

• Experience with PLCs, instrumentation, and electrical control systems.
• Experience with ERP/MRP systems.
• Experience using CRM systems (Salesforce or similar).
• Mechanical and electrical troubleshooting experience.
• Ability to read and interpret electrical schematics, and wiring diagrams.
• Manufacturing assembly, quality or inspection experience.
• Experience improving or maintaining service, maintenance, quality, or safety processes.

SUCCESS COMPETENCIES & BEHAVIORS

• DELIVER LEGENDARY SERVICE: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• FIND A WAY: Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.
• BRING IT EVERY DAY: Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
• WALK IN YOUR CUSTOMERS’ SHOES: Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.
• CREATE A GREAT IMPRESSION: Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm, and helpful.

WORK LOCATION, SCHEDULE & TRAVEL

• Location: On-site in Louisville, CO when not traveling.
• Schedule: Monday–Friday, 8am–5pm, with occasional overtime.
• Travel: Up to 50% travel, domestic and international.

COMPENSATION & BENEFITS

• Salary Range: $29–$36 per hour (non-exempt)
• Optional health, dental, and vision insurance, plus company-paid virtual/in-person primary care via Nice Healthcare.
• Short- and long-term disability and accidental death and dismemberment insurance.
• 9 company-paid holidays per year.
• 2 weeks of PTO accrued in the first year and 48 hours of sick time per year.
• 401(k) program.
• Company-sponsored events and outings.
• Weekly company-sponsored team lunch stipend.

GROWTH & DEVELOPMENT

Within 1-2 years, successful Field Service Technicians may advance into a Field Service Technician II, technical specialist roles, or cross-functional positions in production, service, quality, or engineering, supported by mentorship, training, and career development opportunities.