Customer Support Specialist

Description:ABOUT FLACKTEKHeadquartered in Louisville, Colorado, FlackTek has delivered advanced materials processing solutions since 1996 — bringing 30 years of expertise to the industry. We specialize in high-speed, bladeless centrifugal mixing technology, providing industry leading performance across every stage of development, from R&D to full-scale production.Since 2019, we’ve designed and manufactured our systems and accessories in our state-ofthe-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components. The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour, and delivered in record time. FlackTek supports customers worldwide through an extensive global network of materials processing experts. What truly sets us apart, however, is our service and support. From initial demonstrations and model selection to implementation, in-depth training, lifetime technical support, and on-site service, our team is committed to your success at every step. Whether you’re solving complex formulation challenges or scaling production, FlackTek delivers performance and support that goes far Beyond Mixing™POSITION SNAPSHOTIn this role, you will serve as a primary point of contact for FlackTek customers, delivering responsive, professional support that ensures a smooth experience from initial inquiry through order completion. You will support order intake, quoting, and coordination across internal teams while also assisting with essential internal office operations that keep the Landrum office running efficiently. This role plays a critical part in delivering legendary service to both external customers and internal teammates, reinforcing FlackTek’s reputation for reliability, quality, and ease of doing business. This role reports to the: Site DirectorPRIMARY OUTCOMES Customer Response Time: Average response time to customer inquiries within 1 business day Order Accuracy: = 98% accuracy on order entry and order closure Quote Turnaround Time: Quotes delivered within 1–2 business days of request Order Throughput: Orders entered and closed within agreed internal timelines Office Operations Support: Office supply orders and routine requests completed without disruption to daily operations CORE RESPONSIBILITIESRespond to customer inquiries via phone and email promptly and professionally Process order intake through email and Shopify Enter, update, and close orders accurately in internal systems Prepare and send customer quotes in a timely manner Coordinate with internal teams to resolve order or customer issues Order office supplies and support routine office operationsMaintain organized customer and order documentation Requirements: MINIMUM QUALIFICATIONS Education: High school diploma or equivalent practical experience Experience: Customer service, administrative, or of? ce support experience preferred but not required Technical Skills: Experience using Quickbooks (and/or Quickbooks Online) Comfort using email, basic of? ce software, and web-based tools Ability to learn internal order entry and quoting systems PREFERRED QUALIFICATIONS Preferred Experience: Prior customer service or order processing experience Experience supporting sales, operations, or administrative teams Preferred Skills: Familiarity with Shopify or similar e-commerce platforms Strong written and verbal communication skills High attention to detail and organizational skills SUCCESS COMPETENCIES & FUNDAMENTALS Deliver Legendary Service: It’s all about the experience. Create a “WOW” factor in every interaction by being helpful, responsive, and attentive to both internal and external customers. Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. Communicate early if commitments change and ensure follow-through. Get Clear on Expectations: Create clarity and avoid misunderstandings by discussing expectations upfront. Ask questions when expectations are unclear and con? rm next steps. Be Easy to Work With: Find ways to make working with you easier. Be responsive, organized, and ridiculously helpful while simplifying processes whenever possible. Deliver Results: Effort matters, but results matter more. Take ownership of tasks and ensure work is completed accurately, on time, and to FlackTek standards. WORK LOCATION, SCHEDULE & TRAVEL Role Type: Full-Time, Hourly (Non-Exempt) Location: Onsite in Landrum, SC (with planned relocation to the Greenville, SC area within ~12 months) Schedule: Monday-Friday, 9am - 5pm schedule Travel: Minimal to none Equal Opportunity Employer:FlackTeK Manufacturing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any protected status as defined by law.Compensation and Benefits:The salary range for this role is $21.00 – $24.00 per hour . This range represents the anticipated minimum and maximum base for this position based upon a good faith and reasonable estimate. The final compensation for this position will be set based on the applicant’s qualifications (education, training and/or experience related to this role), and therefore, may fall outside the range shown, depending on the circumstances.Health Benefits: Optional health, dental, and vision insurance plus company-paid virtual and in-person primary care via Nice HealthcareShort- and long-term disability and accidental death and dismemberment insuranceCompany Benefits:401(k) Plan with Employer MatchEmployee Stock Purchase Plan (ESPP) with company discount9 annual company-paid holidays2 weeks of Paid Time Off (PTO) accrued in first year, and 48 hrs of sick time per yearEmployee Assistance Plan (EAP)Company-sponsored events & outingsWeekly work-sponsored team lunch stipendOptional 9/80 work schedule (eligible after 90-day probationary period)Flacktek anticipates the application window closing approximately 30 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Flacktek to shorten or extend the application window.

Salary : $21 - $24