What are the responsibilities and job description for the Property & Casualty Customer Service Representative position at Flack_Peipock Agency?
Overview
We are seeking a dedicated and knowledgeable Property & Casualty (P&C) Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, assisting with policy inquiries, claims, and coverage options related to property and casualty insurance. The ideal candidate must be licensed in P&C insurance in Pennsylvania and possess strong communication skills, attention to detail, and a customer-focused approach. This position offers an engaging environment where you can leverage your insurance expertise to support clients effectively.
Duties
- Serve as the primary point of contact for clients regarding their property and casualty insurance policies.
- Assist customers with policy questions, coverage options, and claims processing in a professional and timely manner.
- Maintain accurate records of customer interactions, policy details, and claims documentation.
- Provide guidance on policy renewals, updates, and cancellations as needed.
- Ensure compliance with all licensing requirements and company policies related to P&C insurance in Pennsylvania.
- Collaborate with team members to resolve complex customer issues and improve service delivery.
- Stay informed about industry regulations, product offerings, and company procedures to provide accurate information to clients.
Qualifications
- Must be licensed in Property & Casualty insurance in Pennsylvania.
- Previous experience in customer service within the insurance industry is preferred.
- Strong communication skills, both verbal and written.
- Excellent organizational skills with attention to detail.
- Ability to handle multiple tasks efficiently while maintaining professionalism.
- Knowledge of insurance policies, claims processes, and regulatory requirements is advantageous.
- A proactive attitude with a commitment to delivering outstanding customer service.
Join our team as a Property & Casualty Customer Service Representative and contribute your expertise to help clients protect what matters most while advancing your career in the insurance industry.
Pay: $15.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
Work Location: In person
Salary : $15 - $25