What are the responsibilities and job description for the Lead Fizz C position at Fizz Facial Bar?
About Fizz Facial Bar
At Fizz Facial Bar, we’re redefining skin care by making high-quality, customized facials accessible, affordable, and easy to fit into any schedule. We believe healthy skin shouldn't be reserved for special occasions or multi-hour spa days. Our modern, express facial bars combine professional-grade esthetic services with a fun, welcoming, and fast-paced environment.
We specialize in targeted, results-driven treatments—from deep cleansing and hydrodermabrasion to custom serums and LED light therapy—delivered in 40-minute sessions that leave our clients glowing.
About The Role
At Fizz Facial Bar, we’re redefining skin care by making high-quality, customized facials accessible, affordable, and easy to fit into any schedule. We believe healthy skin shouldn't be reserved for special occasions or multi-hour spa days. Our modern, express facial bars combine professional-grade esthetic services with a fun, welcoming, and fast-paced environment.
We specialize in targeted, results-driven treatments—from deep cleansing and hydrodermabrasion to custom serums and LED light therapy—delivered in 40-minute sessions that leave our clients glowing.
About The Role
- Fizz Facial Bar is hiring a Lead Fizz Coordinator to run our front desk operation and support the Business Manager in delivering a seamless client experience from the moment someone walks in.
- Lead and coach the Fizz Coordinator team
- Sell memberships at the front desk and coach the team to hit membership goals
- Conduct morning huddles and report daily/day-end goals
- Manage front desk scheduling, coverage, and call-ins
- Handle bank deposits and change runs
- Train new front desk hires per Fizz University standards
- Interview Fizz Coordinator candidates alongside the Business Manager
- Track and order office, cleaning, food, and marketing supplies
- Monitor emails, voicemails, and social media messages/comments
- Perform front desk audits and provide coaching and direction
- Prior front desk, reception, or customer service leadership experience
- Excellent organizational and multitasking skills
- Comfortable handling cash and basic administrative tasks
- Strong communicator who leads by example
- Comfortable selling and coaching others to sell memberships
- High integrity — this role has access to passwords and proprietary information