What are the responsibilities and job description for the Project/Delivery Manager - Client Solutions position at Fixation Web Consulting?
Hello! We are a talented team of custom SaaS builders, looking to add a project/delivery manager. You'll work with clients to help plan projects, ensure quality deliverables, and interact regularly with both developers and clients. This is a non-technical role (you will have plenty of developers to back you up), but we need someone comfortable with using, learning, training, and proposing custom software features all day, every day.
About Us
Since 2008, Fixation has specialized in building custom SaaS solutions for both startups and established businesses. Our highly experienced team builds scalable applications, working with clients from initial concept through successful deployment and beyond. We have recently expanded to support our growing customer base--all of our clients are successful, growing businesses because of the custom platforms we build for them. Located in Omaha, NE, we are a mix of local and remote staff. This role requires a local presence (see below).
The Role
We're looking for a dynamic Project/Delivery Manager to lead client engagements, drive requirements gathering, and serve as the quality gate for all deployments. This role is hybrid: we would like to see you in our office weekly, so you can connect with your team and with clients.
Key Responsibilities
- Meet with clients to gather and document requirements for SaaS applications
- Manage project timelines, deliverables, and client expectations
- Critique and review mockups with clients
- Give demos, collect feedback
- Identify and mitigate project risks
- Support project developer leads with any non-technical work
- Coordinate between development teams, QA, and clients
- Perform final QA/UAT before showing our work to clients to ensure it matches the requirements
Required Experience
- 3 years contributing as QA or PM on software development projects
- Experience leading daily stand-ups and client meetings
- Proven ability to gather and document requirements for custom software
- History of successful SaaS project delivery
- Experience working with QA processes and teams
- Proven problem-solver and self-organizer
Essential Qualities
- Energized by solving business problems with software
- Upbeat, positive attitude with a solutions-focused mindset
- Ability to build trust and rapport quickly
- Ability to keep focus and speed when priorities shift
- Outstanding written and verbal communication skills
- Strong attention to detail and quality
- Excellent organizational and time management skills
- Comfortable managing multiple priorities
- Professional presence and presentation skills
- Trust and comfort with a remote-first approach, while seeing the value in office days
What We Offer
- Competitive salary and benefits
- Fun, work-focused atmosphere
- Opportunity to shape major client initiatives
- Remote-first work environment
- Growth potential into larger strategic projects
- Collaborative, supportive team environment
- Work with cutting-edge technology
Our Stack
- macOS workstations
- Codex Claude for AI
- .NET server-side code
- SQL Server
- Azure hosting, Azure DevOps for work item tracking
- React / NextJS / TypeScript
- Playwright for automated tests
The ideal candidate will combine the organizational skills of a project manager with the relationship skills of an account manager and the quality focus of a delivery lead. You'll be working with sophisticated clients who care deeply about their businesses, but need help leveraging technology to achieve their goals.