What are the responsibilities and job description for the Phone Repair Technician position at Fix N’ Fly?
Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction
The unrelenting commitment to customer satisfaction shown by Fix N Fly has directly resulted in its current period of rapid nationwide growth. Fix N Fly has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry-leading 90-day repair guarantee. Fix N Fly handles everything from iPhones, Samsungs , iPad and more.
Tasks and Responsibilities:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand the manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Fix N Fly quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
BASIC QUALIFICATIONS
- Minimum 1 years of Experience as a Cell Phone/Computer Repair Technician
- A Certification preferred but not required
- Outstanding sales and/or customer service skills
- Excellent technical, problem-solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in a team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
cell phone repair technician, computer repair, ipad repair, game system repair, repair techncican, a certificate, samsung certificate, mobile repair, apple, applecare, asurion, google
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25