What are the responsibilities and job description for the Customer Service Representative position at Fix-It 24/7?
About Us
Fix-It 24/7 has delivered top-quality plumbing and HVAC services across Charleston for over 20 years. We recently moved to a new, upgraded location in Wando, SC, and we’re continuing to grow. We're hiring a Customer Service Representative to support our operations and ensure our customers receive the excellent service they’ve come to expect.
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- $18-19/hour Performance Bonus and Incentives
- Health Insurance (with a 100% company-paid option), dental, vision, and life insurance
- 2-week PTO
- 6 paid holidays 1 PTO Day in your birthday month
Responsibilities
- Answer inbound calls from prospective and current customers
- Accurately enter customer and appointment information into ServiceTitan (CRM)
- Schedule appointments
- Make outbound calls to customers to schedule jobs
- Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
- Previous call center, customer service, or dispatching experience
- Clear written and verbal communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
Requirements
- Willing to undergo background and drug tests in accordance with state and federal law
- High school diploma or equivalent
Location: 499 Jessen Ln, Suite B, Wando, SC
Salary : $18 - $19
