What are the responsibilities and job description for the Customer Service Representative position at Fix Auto Quartz Hill?
Now Hiring: Customer Service Representative
Are you a positive, organized, and customer-focused professional looking for a career—not just a job? We are seeking an enthusiastic Customer Service Representative to join our growing collision repair team.
This is a fast-paced position with excellent opportunities for growth and advancement within our company. We are looking for someone who is detail-oriented, eager to learn, and able to think on their feet while providing exceptional customer service.
Preferred Qualifications
- Collision repair or body shop experience is highly preferred.
- If you do not have collision repair experience, a minimum of three (3) years of customer service experience is required.
- Bilingual (English/Spanish) preferred.
- Proficient with Microsoft Outlook and basic computer/data entry.
- Strong organizational skills with exceptional attention to detail.
- Ability to learn quickly, adapt to changing priorities, and problem-solve in a fast-paced environment.
- Professional, dependable, and able to work well both independently and as part of a team.
- Excellent verbal and written communication skills.
Responsibilities
- Greet customers and provide outstanding customer service from arrival to vehicle delivery.
- Answer and manage multiple incoming phone calls.
- Schedule appointments and coordinate vehicle drop-offs.
- Check in vehicles and photograph them upon arrival.
- Process cash and credit card payments.
- Perform accurate data entry and maintain customer records.
- Follow up with insurance companies regarding claim payments.
- Contact customers regarding insurance assignments.
- Follow up on estimates and inspections.
- Keep customers informed throughout the repair process with timely updates.
- Assist with additional office and administrative duties as needed.
What We Offer
- A stable, full-time position with a growing company.
- Opportunities for career growth and advancement.
- A supportive team environment where training and continued learning are encouraged.
- The chance to develop valuable skills in the collision repair industry.
If you thrive in a busy environment, enjoy helping people, and are looking for a position where you can grow professionally, we'd love to meet you!
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25