Senior Delivery Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

As a Senior Delivery Manager, you will be driving adoption of Fivetran by working with high potential growth strategic customers, as well as internal stakeholders, to build a seamless customer experience, accelerate customer adoption and spend. You’ll be driving multiple engagements from start to finish, ensuring an exceptional customer experience, managing customer and internal service delivery timelines while focusing on improving customer experience and business outcomes. You will work across customer organizations and multiple Fivetran teams to ensure customers’ engagements are well designed, managed and scale to the needs of their business. Success is defined by the DMs ability to identify a customer’s priority use cases, develop a quality adoption strategy and implementation plan per customer, capture and report on key metrics and quickly become the customer’s trusted advisor.

This is a full-time, hybrid position based out of our Denver, CO or Oakland, CA. offices.

Technologies You’ll Use

Salesforce, Rocketlane, Catalyst, Zendesk

What You’ll Do

• Be a customer program management expert on all aspects of the Fivetran expansion and implementation and variety of project and services types
• Provide quality oversight and guidance for Fivetran engagements by assisting in the creation and execution of the overall vision for service delivery and customer satisfaction, ensuring adherence to delivery best practices
• Own, manage and communicate the relationship with assigned customers, including the creation, implementation, and tracking of stakeholder maps, adoption plans to provide a clear roadmap for customer engagement
• Manage key customer projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
• Proactively provide input into the development of Fivetran Services’ policies, procedures and standards
• Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
• Provide guidance and a vision on how to resolve customer-specific project challenges, manage escalations efficiently, collaborating with the Account Owner, Support, Engineering, and Product teams when necessary to resolve issues promptly
• Determine areas for process improvements within both the customer and Fivetran
• Identify upsell opportunities for licenses and services, engaging relevant internal stakeholders to facilitate these upsell processes where appropriate
  
  
  

Skills We’re Looking For

• 8 years of experience managing enterprise customer relationships as a Technical Lead, Technical Account Manager, Customer Solution Architect or Customer Success manager (or equivalent role)
• Project Management: Strong organizational and project management skills, with experience managing timelines, tasks, and multiple stakeholders
• Technical Aptitude: Ability to understand and explain technical concepts, especially around data connectors and integration tools
• Customer Success Focus: A proven track record of delivering exceptional customer experiences and driving measurable onboarding and implementation outcomes
• Stakeholder Management: Skilled in coordinating cross-functional teams and managing relationships with internal and external stakeholders
• Problem-Solving Skills: Proactive approach to identifying and resolving issues, with the ability to escalate efficiently when necessary
  
  
  

Bonus Skills

• Data Integration Experience: Experience with data integration or ETL tools, ideally with Fivetran or similar platforms
• Upsell Strategy Knowledge: Familiarity with license or service upsell processes in a SaaS context
• Process Improvement: Experience identifying and implementing improvements in onboarding processes
  
  
  

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Denver Pay Range

$136,141—$170,176.50 USD

Perks And Benefits

100% employer-paid medical insurance

Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

RSU stock grants*

Professional development and training opportunities

Company virtual happy hours, free food, and fun team-building activities

Monthly cell phone stipend

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.