What are the responsibilities and job description for the Personal Computer Support Technician position at Five Stones Research Corporation?
Position Overview Type: Full-Time, SCA
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
- Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
- Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
- Installs software on personal computers (PCs)
- Performs routine maintenance of PC hardware and software
- Prepares new PCs for use, and previously used PCs for reuse
- Administers PC users’ IT, including ensuring compliance with security requirements
Required Education and Experience
- HS/GED
- Experience with computer components, Windows operating systems, and software
- Ability to troubleshoot IT problems and apply known solutions
- Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher
What We Offer:
- 401(k) Matching
- Company Events
- Dental Insurance
- Employee Recognition Programs
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Performance Incentives
- Student Loan Repayment
- Tuition Reimbursement
- Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.