What are the responsibilities and job description for the Cybersecurity Support Specialist I position at Five Stones Research Corporation?
Position Overview Type: Full-Time, Exempt
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
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Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users.
- Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements.
- Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.).
- Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
- Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution.
- Installs software on personal computers (PCs).
- Perform routine maintenance of PC hardware and software.
- Prepare new PCs for use, and previously used PCs for reuse.
- Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.
Required Education and Experience
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Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience.
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Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers.
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Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory.
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Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.
What We Offer:
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401(k) Matching
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Company Events
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Dental Insurance
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Employee Recognition Programs
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Health Insurance
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Life Insurance
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Paid Time Off
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Parental Leave
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Performance Incentives
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Student Loan Repayment
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Tuition Reimbursement
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Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.