What are the responsibilities and job description for the On-Call Onsite Technician position at Five Star Technology Solutions?
On-Call Onsite Technician
This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.
The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.
Essential Functions
This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.
The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.
Essential Functions
- Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
- Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
- Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
- Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
- Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and escalate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
- Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
- Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
- Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
- Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
- A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
Position Details
- Employment Type: Part-time / PRN, W-2 employee (non-exempt)
- Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
- Estimated Frequency: 2–5 visits per month, plus on-call as needed
- Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
- Reports To: Head of Onsite Services
- Travel Radius: Within a two-hour drive of home address