What are the responsibilities and job description for the Property Manager position at Five Star Storage?
Job Description: Property Manager
Company: Five Star Storage
Location: Lincoln, NE
Five Star Storage is seeking a detail-oriented and organized Property Manager to support the day-to-day operations of our self-storage facilities. This role combines customer service, leasing, administrative responsibilities, and hands-on property oversight to ensure a clean, safe, and well-maintained environment.
The Property Manager plays a key role in delivering excellent customer experiences, maintaining site standards, and supporting occupancy and performance goals.
Responsibilities:
- Communicate with current and prospective tenants to perform rentals, address concerns, and follow-up with inquiries in a timely and professional manner, including confidently requesting Google reviews.
- Prepare and correctly file appropriate documents for tenant records.
- Conduct regular on-site property audits to verify unit status, identify issues, and ensure cleanliness, safety, and overall site presentation.
- Monitor daily on-site conditions and address maintenance, security, and operational issues.
- Support collection and auction efforts using auction checklists, ensuring compliance with lien laws.
- Review facility reports with the District Manager to ensure appropriate KPI goals are being met.
- Address after-hours calls from a third-party call center regarding facility emergencies and escalate to a District Manager where necessary.
- Perform visual inspections, snow removal, and preventative maintenance of facility grounds and equipment to maintain presentability, safety and security. Coordinate outside contractors where approved and necessary.
- Manage courtesy trailer rentals, including scheduling, inspections, and upkeep.
- Perform additional duties as assigned by the District Manager.
Requirements:
- Experience with customer service and property management or related field
- Able to work outdoors and on-site for extended periods
- Strong knowledge of technology and software programs and tools
- Excellent communication and negotiation skills
- Detail oriented and proficient in problem-solving and decision-making
- Customer service-oriented with strong focus on customer satisfaction
Typical Workdays/Hours:
- Full-Time Position: 40-hours week
- Monday-Friday with additional flexibility based on facility needs
Location:
- Work across Lincoln, NE
Work Authorization:
- United States (Required)
Work Remotely:
- No
Salary:
- $23.00 - $25.00/hour
Experience:
- Customer Service: 1 years (Preferred)
- Property Management: 1 years (Preferred)
Supplemental pay types:
- Bonus pay
Additional Benefits:
- Health, vision, and dental insurance with employer premium contributions
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary supplemental benefits available
- Paid time off (PTO)
- Paid holidays
This Company Describes Its Culture as:
- Outcome-oriented and results-focused
- Stable and rooted in strong processes
- People-oriented and fair
- Team-oriented and collaborative
This Job Is:
- Open to applicants without a high school diploma/GED
- Open to applicants without a college diploma
Company's website:
- www.fivestarstorage.biz
Join Five Star Storage and be part of a dynamic team dedicated to maintaining top-tier self-storage facilities across multiple states. Your efforts will directly contribute to our mission of providing exceptional service and satisfaction to our customers. Apply today to embark on a fulfilling career journey with us.
Pay: $23.00 - $25.00 per hour
License/Certification:
- driver's license (Preferred)
Ability to Commute:
- Lincoln, NE 68504 (Preferred)
Work Location: In person
Salary : $23 - $25