What are the responsibilities and job description for the Service Tech - Refreshment Solutions position at Five Star Food Service, Inc.?
Service Technician – Refreshment Solutions
At Five Star Breaktime Solutions, our Service Technicians – Refreshment Solutions perform preventative maintenance, repairs, and equipment preparation for office coffee, water filtration, and refreshment service equipment across customer locations.
This role is ideal for mechanically inclined individuals with strong troubleshooting skills, electrical aptitude, and the ability to work independently while delivering outstanding customer service.
What You’ll Do
Equipment Maintenance & Repair
- Perform complex and routine maintenance, cleaning, and repairs on office coffee, water, and refreshment equipment at customer locations
- Visually inspect and troubleshoot machines to identify causes of malfunctions
- Dismantle coffee and refreshment equipment to access and repair problem areas
- Prepare equipment for installations, replacements, and customer upgrades
- Maintain proper inventory of machine parts on service vehicles and within the warehouse
- Complete additional operational duties as assigned by management when not performing service calls
Customer Service & Field Support
- Build strong relationships with customers and service location employees
- Deliver exceptional customer service through professional communication and responsiveness
- Ensure customer equipment remains clean, operational, and compliant with company standards
Safety & Operational Standards
- Maintain a clean and safe work environment
- Operate company-owned vehicles safely and responsibly
- Follow all workplace safety policies and procedures
- Work safely in varying weather conditions including heat, cold, rain, and snow
What We Offer
- Paid Vacation After 6 Months
- Seven Paid Holidays Per Year
- Competitive Starting Pay
- Quarterly Bonus Opportunities
- Opportunity for 3 Wage Increases Within the First Year
- Medical, Vision, and Dental Insurance
- 401(k) Matching Program
- Bi-Weekly Pay
Full-Time Benefits Package Includes:
- Medical, Vision, Dental, Life & AD&D Insurance
- Critical Illness Coverage
- Short-Term & Long-Term Disability
- 401(k)
- Paid Vacations and Holidays
Plus, help us generate over 500,000 meals annually for hungry children through our 501(c)(3) charity, Feeding the Future, Inc.
Preferred Qualifications
- Prior experience working with coffee equipment, refreshment systems, vending equipment, or electrical/mechanical maintenance
- General mechanical and electrical aptitude
- Strong troubleshooting and diagnostic skills
- Ability to work independently and manage service responsibilities effectively
Requirements
- High school diploma or GED required; trade school degree preferred
- Must be at least 21 years old and possess a valid driver’s license
- Ability to lift 50 pounds or more on a repetitive basis
- Ability to frequently reach, bend, stoop, and move equipment
- Frequently lift and/or move up to 100 pounds and occasionally more than 100 pounds
- Ability to pass a pre-employment background check and drug screen
- Ability to work in all weather conditions
About Five Star Breaktime Solutions
Five Star Breaktime Solutions is one of the nation’s largest away-from-home convenience services providers. We proudly deliver innovative breaktime solutions including:
- Office Coffee Service (OCS)
- Filtered & Bottled Water Solutions
- Micro-Markets
- Full-Line Vending
- Pantry Service
- Corporate Dining & Catering
Our mission is to create better breaktime experiences while delivering exceptional service to our customers every day.
Notice: This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice.
Five Star Breaktime Solutions is an Equal Opportunity Employer and EEO/Federal Contractor/Veteran employer.