What are the responsibilities and job description for the Retail Route Driver/Merchandiser position at Five Star Food Service, Inc.?
About the Role
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Merchandiser to represent Five Star across client locations by ensuring vending machines and micro-markets are fully stocked, clean, and visually appealing. This role is ideal for self-motivated individuals who enjoy working independently, building customer relationships, driving safely, and taking pride in delivering exceptional service.
You’ll be the face of Five Star — delivering snacks, drinks, and fresh food that keep our customers happy while helping grow our business through excellent service and upselling opportunities.
Compensation: Weekly base pay, plus commission potential
Key Responsibilities
Load, deliver, and merchandise a variety of products such as soft drinks, coffee, snacks, and fresh food to assigned customer locations.
Ensure all vending machines and micro-markets are clean, stocked, and organized according to company standards and plan-o-grams.
Provide outstanding customer service by greeting clients, responding promptly to requests, and representing Five Star with professionalism.
Promote new products and identify upselling opportunities to maximize sales at each account.
Follow all company and DOT safety protocols, performing daily vehicle inspections and maintaining a clean, safe company vehicle.
Handle product rotation and freshness control for perishable items to ensure quality and compliance with food safety standards.
Manage cash collections, card transactions, and product inventory with accuracy and accountability.
Record all route data, sales, and service information using handheld devices and route management software.
Troubleshoot and perform minor repairs or adjustments on vending and market equipment as needed.
Monitor equipment and product performance, communicating issues or service needs to your Retail Team Manager.
Work independently to complete route schedules efficiently, adapting to changes or challenges throughout the day.
Maintain clean, organized work areas, ensuring compliance with all health, safety, and company policies.
Build and maintain strong relationships with customers, serving as a trusted Five Star representative in every interaction.
Qualifications
High school diploma or equivalent required; additional coursework in logistics, customer service, or merchandising preferred.
1–2 years of experience in route delivery, merchandising, retail, or customer service.
Valid driver’s license with a clean driving record; must pass DOT physical, background check, and drug screening.
Proven ability to work independently, prioritize tasks, and perform well under minimal supervision.
Strong interpersonal and communication skills with a customer-focused, positive attitude.
Demonstrated ability to promote and upsell products while maintaining excellent service relationships.
Comfortable using technology, including handheld devices, tablets, and route management systems.
Knowledge of driving safety, DOT compliance, and vehicle inspection best practices.
High level of attention to detail and accuracy in cash handling, inventory control, and documentation.
Ability to lift 50 lbs. or more repetitively and perform frequent bending, reaching, and stooping.
Dependable, self-motivated, and committed to upholding Five Star’s values of discipline, leadership, integrity, and community.
Why Join Five Star?
Competitive base pay commission opportunity.
401(k) retirement savings plan with company match.
Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
Voluntary FSA, life insurance, and short/long-term disability options.
Seven (7) paid holidays and five (5) paid days off annually (PTO increases to 10 days after one year of service).
Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.