What are the responsibilities and job description for the Service Advisor (John Deere Construction Equipment) position at Five Star Equipment?
FIVE STAR EQUIPMENT (Construction & Forestry Equipment Industry) has a fantastic career opportunity for a SERVICE ADVISOR in our beautiful state-of-the-art Syracuse, NY location.
Service Advisor
Syracuse, NY
Construction & Forestry Equipment Industry
Salary: $45,000 - $65,000 (Based on Experience, Technical Knowledge & Skill Level)
Job Type: Full-Time | Monday – Friday
Enjoy a Fantastic Work-Life Balance
Join the Team That Keeps Our Customers Moving
Why Five Star Equipment?
At Five Star Equipment, we support the industries that build America. As a premier John Deere Construction & Forestry Equipment Dealer, we are committed to providing exceptional customer support, industry-leading equipment solutions, and rewarding career opportunities.
What We Offer
✅ Competitive Salary
✅ 7 Paid Holidays Generous Paid Time Off
✅ Comprehensive Medical, Dental & Vision Benefits
✅ 401(k) with Company Match
✅ Paid Training & Career Development
✅ Employee Rewards & Recognition Programs
✅ State-of-the-Art Facility
✅ Career Advancement Opportunities
✅ Outstanding Work-Life Balance
What You'll Do
As a Service Advisor, you'll serve as the communication hub between customers, technicians, and management.
Customer Service Excellence
- Serve as the primary contact for customers regarding equipment service and repairs.
- Build strong customer relationships through responsive communication and problem resolution.
- Provide updates on repair status, timelines, and unexpected findings.
Service Operations
- Accurately document customer concerns and repair requests.
- Open, maintain, and close repair orders in a timely and accurate manner.
- Collect purchase orders, warranty information, and customer payment details.
- Ensure all service documentation is complete and properly processed.
Shop Coordination
- Work closely with the Service Manager and technicians to prioritize workflow.
- Coordinate shop schedules and monitor repair progress.
- Ensure repairs are completed on time and according to customer expectations.
- Communicate delays and recommend additional repair needs when identified.
Administrative & Technical Support
- Manage a high volume of customer calls and service inquiries.
- Maintain accurate records and customer information.
- Utilize dealership software systems and Microsoft Office applications effectively.
- Support operational efficiency through attention to detail and process compliance.
3-5 years of heavy equipment industry experience
✔ Previous experience as a:
- Heavy Equipment Technician
- Diesel Mechanic
- Construction Equipment Mechanic
- Field Service Technician
- Shop Technician
✔ Strong understanding of equipment parts and repair processes
✔ Experience troubleshooting and diagnosing heavy equipment issues
Technical Knowledge
The ideal candidate will possess working knowledge of:
- Hydraulic Systems
- Electrical Systems
- Diesel Engines
- Equipment Diagnostics
- Electrical Schematics
- Construction Equipment Applications
- Preventative Maintenance Programs
Experience with equipment manufacturers such as:
- John Deere
- Caterpillar
- Komatsu
- Case CE
- Similar Heavy Equipment Brands
About Five Star Equipment
Five Star Equipment is Northern Pennsylvania and New York State's John Deere Construction & Forestry Equipment Dealer, proudly serving 57 counties through seven locations:
📍 Dunmore, PA📍 Williamsport, PA📍 Waterford, PA📍 Kirkwood, NY📍 Rochester, NY📍 Syracuse, NY📍 Orchard Park, NY
As one of North America's leading construction equipment dealerships, we provide:
- New & Used Equipment Sales
- Equipment Rentals
- Full-Service Repair Facilities
- Extensive Parts Inventory
- Industry-Leading Customer Support
Our success is built on the strength of our people, and we're looking for talented professionals who want to grow their careers with us.
Ready to Build Your Future?
If you have the technical expertise, customer focus, and drive to succeed in a fast-paced service environment, we invite you to apply today and become part of the Five Star Equipment team.
Five Star Equipment
Salary : $45,000 - $65,000