Parts Advisor* EXCELLENT OPPORTUNITY

Does being a part of a team that provides solutions to its customers making their businesses successful sound like a challenge you’d like to pursue? Do you have an interest in construction equipment? Would you like to have a career where meaningful work provides you with immense job satisfaction as well as a highly competitive compensation package? You can have all of this and more at Five Star Equipment, Northern PA and New York State’s John Deere construction and forestry equipment dealer. 

JOB DESCRIPTION

Five Star Equipment has an exciting opportunity for a Parts Advisor in our Rochester, NY Branch. Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers. The Parts Advisor is a branch position assisting the branch’s General and Service Manager, working as the “face of the branch” for the Parts & Service Departments. The Parts Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important. 

Job Duties/Responsibilities may include, but are not limited to: 

• Researches part specifications using computer or internet. Quotes prices and part numbers from inventory.
• If part is not in stock, places orders with manufacturer and notes special circumstances if needed.
• Completes accurate and timely sales slips, contracts. Obtains payment credit authorization, etc. as customary.
• Follows the standard for conduct within the department, provides positive proactive attitude and cooperates with all company employees, vendors and customers. Follows Company and department policies and standards whether written or verbal.
• When working at the counter, on the phone or with other employees, handles issues in a professional and courteous manner.
• Gathers year, make, model or function of equipment to be serviced. Obtains requested parts for customer.
• Assists with arranging delivery of larger parts. Restocks new inventory and returned customer items if they are approved for refund.  
• Provides strong customer service, expedites requests and do so within the scope of the position duties.
• On as requested basis, takes a complete and accurate physical inventory at the Branch.
• Actively participates in the company’s safety mind frame, is aware of one’s surroundings and wears all PPE at all times.
• Attends required training whether on or off site or online and completes training materials.
• Other duties as assigned.

Experience, Education, Skills and Knowledge

• 3 to 5 years’ experience in heavy equipment service and must have a heavy equipment technical background in-order to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
• Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
• Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.