Retail Team Leader (TN, Fayetteville)

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance. This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class service and execution.

What Five Star Has To Offer

• Paid vacation after 6 months.

• Seven paid holidays after 90 days.

• 401(k) retirement savings plan with company match.

• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

• Voluntary FSA, life insurance, and short/long-term disability options.

• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Key Responsibilities

• Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.

• Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.

• Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.

• Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations.

• Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records.

• Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership.

• Replenish, rotate, and display products following company SOPs and FIFO (first-in, first-out) standards.

• Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines.

• Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas.

• Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security.

• Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts.

• Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes.

• Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies.

• Support customer retention through excellent communication, timely service, and professionalism.

• Adhere to all company safety, loss prevention, and cash-handling policies.

• Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately.

Required Qualifications

• High school diploma or GED and two years of retail operations, merchandising, or route experience; or equivalent combination of education and experience.

• Valid driver’s license and clean driving record.

• Must be able to consent to a drug screen and pre-employment background check.

• Must be able to lift 50 pounds.

• Ability to lift, bend, stoop, and reach throughout the route.

• Must be 21 to meet DOT requirements.

Preferred Qualifications

• Merchandising experience.

• Route/ DOT experience.