Vice President, Operations, Naperville, IL (01)

Description

Reports to : COO

Pay Type : Full-Time, Salary Exempt

Primary Objective :

P rovide management and oversight, on all operational policies and procedures. Demonstrate a commitment to excellence, client service, and field support at all times. Collaborate with all senior leadership and management to ensure the meeting of the Company’s objectives. Drive for results with a passion for achievement and a proven record of successful strategic planning and implementation.

Essential Duties and Responsibilities :

• Coordinate with various teams and stakeholders as required to assess budget, revenue, personnel, and operational needs
• Lead status update meetings on operational policies and procedures
• Travel to partner locations to assess operations, team functionality, and client relationship management
• Attend sales pitch meetings and present operational objectives
• Assist in the oversight of new partner/property openings – personnel, budget, gear procurement and installation, etc.
• Oversee all team operations, ensuring projects are completed on time and on budget
• Manage production agenda and budget
• Responsible for the overall successful operation of the Company
• Manage a diverse, multi-disciplined team of professionals
• Set clear goals and objectives for the team
• Delegate responsibilities to subordinates and provide guidance and direction
• Liaise between other members of the leadership team and subordinates
• Evaluate subordinates, providing constructive feedback
• Manage employee concerns through collaboration with HR
• Contribute to the maximization of efficiency and productivity
• Maintain acute awareness of market and industry trends
• Other related duties as required and/or assigned
  
  

Qualifications

Experience and Qualifications Required:

• Bachelor’s degree in business management or related field; MBA or master’s in related field is a plus
• 5 years significant experience in the industry; leadership or management experience preferred
• Exceptional communication skills, both written and verbal
• Strong team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate
• Willing to take responsibility and act independently when necessary
• Exceptional customer service or hospitality experience required
• Excellent interpersonal and negotiation skills.
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Valid Driver's License and a clean driving record are required to operate a Company vehicle
• This job requires the candidate to undergo and pass a background check in accordance with local laws and regulations
  
  

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays