Director, Operations, AudioVisual, Key Biscayne, Miami, FL (96)

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.

For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.

Why Join the Five-Star Team?

At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.

Our team members embody the Five-Star Way®;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary®  in performance, values, and service.

Work Environment

This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care.

Reports to:  Director, AudioVisual

Position Overview

The Director of Operations oversees the on-site audiovisual department within a luxury hotel or resort environment. This role ensures flawless daily operations, exceptional guest service, and alignment with both Five-Star and hotel standards. The Director leads all AV operations, staff management, scheduling, and client relations, ensuring efficient execution, profitability, and a strong partnership with property leadership.

Key Responsibilities

• Oversee and manage daily AV operations, ensuring seamless execution of all events and a consistent high level of service delivery.

• Lead and mentor a team of AV professionals, providing regular training, performance feedback, and opportunities for professional growth.

• Develop and manage department scheduling to ensure appropriate coverage and efficiency across all shifts and events.

• Partner closely with hotel leadership and the Director of Event Production to maintain operational alignment and client satisfaction.

• Drive achievement of budgeted revenue, rental, and profitability goals.

• Manage and maintain accurate equipment inventories, ensuring proper control, maintenance, and documentation.

• Coordinate with other Five-Star locations to share resources, subrent, or transfer gear as needed to support large-scale or specialized events.

• Oversee and maintain the safe and effective use of rigging systems; prior rigging knowledge or certification is strongly preferred.

• Implement and uphold Five-Star’s policies, procedures, and service standards.

• Monitor competition and market trends to ensure the property remains a leader in AV technology and service delivery.

• Maintain a professional image and uphold Five-Star’s culture of integrity, service, and excellence.

• Perform other related duties as assigned.

Qualifications

• Minimum 3 years of experience in the audiovisual or event technology industry.

• Proven leadership experience overseeing AV operations within a hospitality, hotel, or event environment.

• Strong team leadership and mentoring skills, with a focus on staff development and retention.

• Excellent organizational skills with experience in scheduling and logistics management.

• Working knowledge of rigging safety and systems preferred.

• Ability to manage multiple priorities and make effective decisions under pressure.

• Proficiency with business and inventory management systems.

• Valid driver’s license and clean driving record required.

• AV certification or related technical coursework preferred.

Technical Expertise

• Audio: Microphones, speakers, sound systems, channel mixers

• Video: LCD, LED, projectors, screens, monitors

• Lighting: GOBO, gels, uplighting, stage lighting, and control systems

• Rigging: Basic understanding of safe rigging practices and load management preferred

• Computers: Advanced knowledge of PC and Mac platforms and AV software

Full-Time Benefits

• 401(k) with company match (Traditional and Roth options)

• Medical, Dental, and Vision insurance

• Health Savings Account

• Life insurance

• Paid vacation, sick time, and company holidays

Salary : $85,000 - $90,000