Director, AudioVisual - Washington, DC (127)

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.

For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.

Why Join Five-Star?

At Five-Star AudioVisual, our people are the heart of our success. We are dedicated to long-term partnerships and exceptional client experiences and that starts with an exceptional team.

We hire professionals who embody The Five-Star Way©; passionate, knowledgeable, and driven individuals with the integrity and creativity to deliver the Absolute Opposite of Ordinary©.

Joining Five-Star means becoming part of a collaborative, forward-thinking culture that values growth, flexibility, and excellence. Our team members are empowered to make an impact, supported by a company that truly values their contribution.

Position Summary

The Director, AudioVisual is responsible for the overall management, revenue performance, and operational excellence of the in-house audiovisual department at the assigned hotel or resort. This position ensures the delivery of seamless event technology experiences while maintaining the highest levels of client, guest, and hotel partner satisfaction.

The Director acts as both a strategic partner to hotel leadership and a hands-on leader for the on-site AV team—driving service quality, staff development, and profitability through consistent leadership and collaboration.

Responsibilities & Duties

Operational Management

• Oversee all daily audiovisual operations, including event setup, strike, scheduling, and equipment maintenance.
• Manage an efficient and profitable AV operation in accordance with company policies and hotel standards.
• Focus on revenue growth, sales performance, and cost management while maintaining exceptional service quality.
• Oversee equipment inventory, transportation, and security; ensure all gear is properly maintained and utilized.
• Ensure accurate billing, timely client approvals, and adherence to company financial procedures.
• Maintain a polished, professional image for self and team, consistent with Five-Star and hotel standards.
• Implement and uphold the Experiential Method© across all operations to create engaging, client-centered experiences.
• Act as the primary liaison between Five-Star and hotel management, maintaining strong communication and trust.
  
  

Sales & Business Development

• Partner with hotel sales and catering teams to develop and execute AV sales strategies that align with property goals.
• Conduct client consultations, site visits, and pre-conference meetings to identify technology needs and enhance event design.
• Proactively pursue opportunities to increase revenue through upselling, creative technology solutions, and package development.
• Create accurate and timely proposals, ensuring clarity in scope and pricing.
• Maintain an active presence with key hotel partners to support group sales initiatives and drive future business.
• Track performance metrics, analyze sales data, and forecast department revenue in collaboration with regional leadership.
• Represent Five-Star AudioVisual during hotel walkthroughs, client visits, and partner events as a trusted AV expert.
  
  

Customer Service

• Deliver exceptional hospitality and client care, serving as a visible leader in all event and client interactions.
• Build and maintain strong relationships with hotel management, event planners, and clients to ensure satisfaction and repeat business.
• Conduct client meetings and site visits to ensure expectations are met and event setups are flawless.
• Uphold Five-Star’s reputation for hospitality-first service, professionalism, and reliability.
  
  

Team Leadership & Development

• Lead, train, and mentor the on-site AV team to uphold company standards and performance expectations.
• Promote a positive, supportive, and growth-oriented work environment.
• Manage employee performance, address concerns, and maintain appropriate staffing levels.
• Identify and facilitate opportunities for professional development, technical training, and advancement.
• Ensure all team members are trained to use company software systems effectively and efficiently.
• Lead by example, demonstrating integrity, accountability, and enthusiasm for exceptional service.
  
  

Qualifications

Requirements

• 4 years of event planning experience, with demonstrated success planning and executing large-scale events
• Bachelor's degree in event management, marketing, or related field
• Deep knowledge of event planning logistics, budget management, and project management
• Excellent communication, interpersonal, and team management skills
• Strong problem-solving and decision-making abilities
• Proficiency in event management software, such as Cvent, Eventbrite, Salesforce, etc.
• Familiarity with event marketing and promotion tactics, such as social media and email marketing
  
  

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays