What are the responsibilities and job description for the Business Analyst / Integration Analyst position at Five Sigma - AI Claims Management?
We are seeking a highly skilled Business Analyst / Integration Analyst with strong experience in Property & Casualty (P&C) insurance, SaaS technology ecosystems, API and webhook-driven integrations, and data migration initiatives. This role will serve as a functional and technical bridge between our clients, product teams, engineering teams, and implementation partners—ensuring that business requirements are fully understood, well-documented, and translated into scalable, high-quality solutions.
The ideal candidate has hands-on experience working with modern cloud platforms, complex systems integrations, and insurance domain workflows. You will play a critical role in designing integration patterns, defining business logic, supporting data mapping/migration projects, and leading requirements throughout the full project lifecycle.
Key Responsibilities
Business & Functional Analysis
You’ll help shape the future of claims handling at a moment when AI is redefining the industry. As part of a small, high-performing product team, you will have meaningful ownership, direct customer impact, and the opportunity to build an industry-changing AI product from the inside out.
The ideal candidate has hands-on experience working with modern cloud platforms, complex systems integrations, and insurance domain workflows. You will play a critical role in designing integration patterns, defining business logic, supporting data mapping/migration projects, and leading requirements throughout the full project lifecycle.
Key Responsibilities
Business & Functional Analysis
- Lead requirements elicitation sessions with internal and external stakeholders to gather business needs, integration requirements, and data workflows.
- Translate business requirements into detailed functional specifications, user stories, acceptance criteria, and process documentation.
- Analyze P&C insurance claims workflows and identify opportunities for automation and optimization.
- Conduct gap analysis between customer requirements and system capabilities.
- Design and document integration workflows using REST APIs, webhooks, message queues, and event-driven patterns.
- Collaborate with engineering to define technical integration specifications, field mappings, payload structures, and error-handling requirements.
- Work with SaaS platform architectures to ensure integrations adhere to security, scalability, and reliability standards.
- Review API documentation and guide clients on usage, authentication, rate limits, and best practices.
- Lead data discovery, profiling, and mapping activities for legacy → platform data migrations.
- Define migration rules, transformations, validation criteria, and reconciliation processes.
- Collaborate with data engineering teams on strategies, test scripts, and migration cutover plans.
- Support mock conversions, UAT cycles, and post-migration data audits.
- Serve as a subject matter expert (SME) across P&C insurance data structures, claims workflows, product configurations, and regulatory considerations.
- Partner with Product Management to provide domain input on roadmap, feature design, and platform integrations.
- Support QA teams by refining test cases and validating functional outcomes.
- Communicate progress, risks, and dependencies to project managers and stakeholders.
- Train and support customers during implementations and onboarding.
- 5–8 years of experience as a Business Analyst, Integration Analyst, Systems Analyst, or Solutions Consultant.
- Hands-on experience with P&C insurance systems, ideally across policy administration, claims, underwriting, or billing.
- Strong understanding of SaaS architectures and cloud-based technologies.
- Deep experience with API integrations (REST/JSON), webhooks, and event-driven systems.
- Demonstrated expertise in data mapping, migration planning, ETL workflows, and cross-system reconciliation.
- Ability to read/use API documentation, Postman, Swagger/OpenAPI specs, and log/monitoring tools.
- Skilled in writing clear functional specs, user stories, sequence diagrams, and workflow documentation.
- Proficient with SQL or basic data querying for validation/troubleshooting.
- Excellent communication, stakeholder management, and presentation skills.
- Experience with modern P&C PAS, claims, or billing platforms
- Exposure to integration middleware tools.
- Background in Agile/Scrum methodologies.
- Familiarity with cybersecurity, IAM/OAuth, SSO, and audit/compliance considerations.
- Insurance certifications (AINS, CPCU, etc.) are a plus.
You’ll help shape the future of claims handling at a moment when AI is redefining the industry. As part of a small, high-performing product team, you will have meaningful ownership, direct customer impact, and the opportunity to build an industry-changing AI product from the inside out.