Assistant Market Manager

Position Description

SUMMARY
This position supports the day-to-day operations of the 2nd Street Market, ensuring a welcoming, safe, and engaging environment for vendors, visitors, and staff. This position assists with market oversight, vendor relations, event coordination, and facility operations.

Duties/Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons with disabilities as defined under the Americans with Disabilities Act:

• Provides operational support for the Market by overseeing daily opening and closing procedures, delivering exceptional customer service, and promptly addressing vendor and customer concerns.
• Takes a lead role in forming partnerships that further the strategic initiatives of MetroParks while also having a positive impact on cost recovery.
• Leads a team that plans, budgets annually and coordinates logistics for special events and programming.
• Leads efforts to promote market vendors to the community.
• Schedules and promotes events on the Market’s social media platforms by creating content and coordinating joint promotions with the Marketing Department and Market vendors.
• Participates in the selection process for new vendors.
• Performs administrative and clerical tasks, including maintaining attendance and performance records, managing budgets, processing accounts payable/receivable, and completing other office duties as assigned. Performs bank reconciliations in accordance with MetroParks policies and procedures.
• Serve as a point of contact for vendors, visitors, and community partners; respond promptly to inquiries, concerns, and feedback.
• Support the recruitment, onboarding, orientation of vendors, and seasonal staff.
• Help plan and coordinate special events, programs, and community outreach activities at the Market.
• Monitor facility cleanliness, maintenance needs, and safety concerns; report or resolve issues as appropriate.
• Assist with financial transactions, budget tracking, and data collection for reporting.
• Promote a positive, inclusive, and customer-focused experience for all visitors.
• Acts as the Market Manager in their absence.
• Maintains confidentiality of sensitive information and records.
• Monitor compliance with market rules, health/safety regulations, and agency policies. Works assigned schedule with consistent, punctual attendance, and is available to work outside normal hours as required.

• Provides service to the public, responding to questions, offering assistance, and providing information.
• Collaborates internally, within and across departmental boundaries, to provide information and service to others in the organization to contribute to the effective operation of the agency and all staff.
• Makes presentations to groups and gives tours both onsite and for community outreach.
• Performs other duties as assigned.

Minimum Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A suitable combination of education, training, coursework, and experience may be accepted as evidence of an applicant’s ability to demonstrate the required knowledge, skills, and abilities. An example of an acceptable qualification is:

• Associate's degree in business management or a closely related field. or
• 5 years of customer service experience in a retail setting or other equivalent experience.
• Willingness and ability to work a varied schedule, including evenings and most weekends.
• Experience working in marketing, communications, or a closely related field is preferred.

Additional Information

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License which meets Five Rivers MetroParks’ insurance carrier guidelines.

Candidates must successfully complete a criminal background check and drug screening test prior to employment.