Hotel Front Desk Attendant

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation: $15 - $16 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
  
  

Responsibilities

• Night Auditor - Full-time. Willing to work weekends.
• Flexible for any shifts when needed.
• Greet and welcome guests with a warm smile, ensuring they feel valued from the moment they step into our hotel.
• Efficiently manage check-in and check-out processes, ensuring accuracy and speed to enhance guest satisfaction.
• Handle guest inquiries and requests promptly, providing clear and helpful information to ensure a seamless experience.
• Maintain accurate records of guest information, room assignments, and billing details to support smooth operations.
• Conduct nightly audits of daily transactions, ensuring all financial records are balanced and discrepancies are resolved.
• Collaborate with housekeeping and maintenance teams to address guest needs and ensure rooms are ready for new arrivals.
• Monitor hotel security by observing activity in the lobby and reporting any suspicious behavior to ensure guest safety and peace of mind.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed