What are the responsibilities and job description for the On-Site Engineer position at Five Nines?
Description
Your Work. One Partner. Real Impact.
Most IT roles scatter your energy across a dozen clients and a hundred tickets. As a Placement Engineer at Five Nines, you’re embedded on-site at a single partner location — becoming their trusted technology advisor, their go-to problem solver, and a genuine extension of their team. You’ll know their environment inside and out, build relationships that matter, and see the direct results of your work every day.
This is the role for an IT professional who values depth over breadth, relationships over transactions, and doing things right over doing things fast.
Who We Are
Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.
What You'll Do
You are the partner’s first call, their trusted advisor, and the person who makes IT feel effortless. Day to day, that looks like:
What You Bring
An ideal candidate is technically sharp, genuinely people-oriented, and takes pride in professional, reliable work. You’ll need:
We’re a Team That Invests In Each Other And Holds Ourselves To a High Standard — Not Because We Have To, But Because That’s Who We Are. At Five Nines You’ll Find
Your Work. One Partner. Real Impact.
Most IT roles scatter your energy across a dozen clients and a hundred tickets. As a Placement Engineer at Five Nines, you’re embedded on-site at a single partner location — becoming their trusted technology advisor, their go-to problem solver, and a genuine extension of their team. You’ll know their environment inside and out, build relationships that matter, and see the direct results of your work every day.
This is the role for an IT professional who values depth over breadth, relationships over transactions, and doing things right over doing things fast.
Who We Are
Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.
What You'll Do
You are the partner’s first call, their trusted advisor, and the person who makes IT feel effortless. Day to day, that looks like:
- Owning incident and service request resolution end-to-end for your dedicated partner site
- Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
- Managing your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive partner communication
- Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
- Collaborating with the broader Field Services team to route complex issues efficiently and escalate when needed
- Joining partner IT meetings and serving as a credible, informed technology voice in the room
- Serve as the on-site coordination point during project implementations — giving partner-side context and ensuring smooth execution alongside the broader Five Nines team.
- Being seated at a partner site doesn’t mean going at it alone. You’ll attend team meetings and training, participate in internal audits and standards work, and contribute to committees — staying plugged into the Five Nines community even when you’re working off-site.
What You Bring
An ideal candidate is technically sharp, genuinely people-oriented, and takes pride in professional, reliable work. You’ll need:
- An Associate’s or Bachelor’s degree in Information Technology or a related field
- Minimum 1 year of hands-on experience with the Five Nines technology stack (or equivalent MSP toolset)
- At least 2 years of customer service experience — you know how to leave people feeling heard and helped
- At least 1 year of customer-facing, in-person support experience — you’re comfortable as the person in the room
- Reliable transportation, a valid driver’s license, and the ability to be consistently on-site at a dedicated partner location
We’re a Team That Invests In Each Other And Holds Ourselves To a High Standard — Not Because We Have To, But Because That’s Who We Are. At Five Nines You’ll Find
- A culture guided by clear Fundamentals — real values we actually use to make decisions
- A role with real ownership — you’re not a ticket-closer, you’re an embedded partner
- Full health care benefits options including dental, vision
- Company laptop, home internet and mobile phone stipend
- Long term and short-term disability insurance
- 401K plan with matching
- Open PTO