HIRE Grant Case Manager

Description

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What It’s Really Like To Join Our Agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

Benefits

We offer very low monthly costs for medical insurance! Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and a comprehensive mental health care platform for you and your dependents.

Qualifications

JOB SUMMARY

The Hire Grant Case Manager reports to the HIRE Program Manager and is accountable for delivering high-quality, cognitive-behavioral group interventions and intensive case management services to individuals upon their release from incarceration in Los Angeles County, including those on community supervision. This Case Manager position is a part of the HIRE Grant Program, a collaboration among Multiple Agencies and Five Keys.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you will support the Five Keys mission by creating a work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding. The right person has solid case management experience, the ability to promote job readiness, and the technical skills to timely document outcomes,

Responsibilities

JOB DUTIES AND RESPONSIBILITIES

• Manage Transitional Coordinators and ensure they are performing their duties
• Attend transitional employment meetings to provide updates and status of current transitions and assigned projects
• Provide documentation of transitions and monthly reports as requested
• Support team with occasional change of hours and duties in order to fulfill contractual obligations
• Approval of punch change requests and time cards in Paycom for all Transitional Coordinators
• Upon participant program entrance, completion, and exit, administer assessments and surveys to participant, including needs Assessments, O*NET
• Maintain case files for all participants that include enrollment and assessment information, Individual Career Plans (ICP), and records of attendance and completion of work-readiness classes
• Coordinate and/or facilitate work-readiness classes that includes the development of employment soft skills, interview preparation, and financial and digital literacy, maintaining accurate records of individual attendance and progress
• Maintain accurate activity records for Five Keys databases and prepare data reports when needed
• Communicate participant employment assessment results, employment plans, and progress with Five Keys staff and partners
• Help to advise participants on career paths and opportunities for placement into jobs, training programs, or college upon transition
• Develop and maintain strong connections and referrals to Job Centers, including the Comprehensive and Reentry Job Centers to ensure continuation of services upon transition
• Work closely with Cal Crew Program Manager and field supervisors assisting the participants with obtaining gainful employment and entering back into the workforce
• Carry out duties and responsibilities in strict compliance with the terms and conditions required by Caltrans in the agreement between BCOE, Caltrans and Five Keys Schools and Programs
• Assist Program Manager with recruiting, hiring and onboarding for transitional employment Back 2 Work Program
• Obtain and Strengthen partnerships with service providers in Los Angeles County and form relationships within the community to enhance the ability of providing additional supportive services needed for participants
• Attend transitional employment meetings to provide updates and status of current transitions and assigned projects
• Provide documentation of transitions and monthly reports as requested
• Support team with occasional change of hours and duties in order to fulfill contractual obligations
• Other duties as assigned
• Manage caseload and maintain regular ongoing contact with participants
• Offer weekly drop in office hours for participants
• Provide participants with one on one, wrap-around employment case management
• Provide participants with, secondary and post-secondary educational support
• Formulate and document a case plan with each participant that identifies core needs and provides appropriate linkages and referrals to services
• Utilize a cognitive-behavioral approach to develop and achieve case plan goals
• Monitor and accurately document the participant’s progress in areas identified in their case plan
• Support participants through the enrollment process in Five Keys schools as needed, and facilitate meetings with assigned teachers
• Support participants through job placement, barrier removal, referral to expungement, document retrieval, and referral to substance abuse treatment and other services
• Ensure information is disseminated to internal and external stakeholders in a timely manner
• Collaborate with program manager, partnering agencies, and other supportive agencies
• Assist with securing a re-entry case plan for each program participant
• Enter case plan and the services provided in Apricot
• Develop transition and/or intervention plans by conducting and analyzing assessments, developing family and community collaborative support teams, and providing service referrals and follow-up
• Attend, participate in, and complete all required program training classes and continuing professional development classes
• Other duties as assigned
  
  

Skills

KNOWLEDGE AND SKILLS

• Ability to take direction and work independently
• Knowledge of vocational guidance and social adjustment principles, including interviewing and counseling techniques and the social and psychological problems facing offenders
• Knowledge of principles of personality development and adjustment and the social structure of individual assimilation into an offender population
• Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with students, members of the community, or program partners
• Proficient in Zoom, Microsoft Office, Google Workspace, and databases
• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• Exceptional written and verbal communication skills with the ability to express complex ideas with clarity and precision in written documents
• Excellent interpersonal skills
• Excellent attention to detail, organization, and task completion skills
• Advanced problem-solving skills and the ability to tactfully address and resolve questions or concerns
  
  

Education

EDUCATION AND WORK EXPERIENCE

• High School Diploma/GED required
• Bachelor’s degree in related field; behavioral or social sciences, criminal justice administration, psychology, or criminology preferred
• 1 year case management / social work experience required
• Previous records management or social casework experience preferred
  
  

Requirements

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities
  
  

Additional Requirements

This position is contingent upon:

• Satisfactory results of a Live Scan (criminal background investigation)
• Successfully obtaining jail clearance for positions working in county jails or probation locations
• Submitting proof of clear TB results. Results dated within 60 days prior to the hire date are acceptable
  
  

WORK ENVIRONMENT

• Moderate to the high noise level
• Work environment varies from site to site
• Must be willing and able to work in correctional facilities or community sites
• Some personal safety risk working in underserved communities
  
  

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).