Account Director

We are looking for an Account Director to join the 500 account services team in our Columbus, Ohio office. An Account Director at 500° is responsible for the comprehensive management of a key client account, including overseeing operations, developing strategic plans, and mentoring a dedicated team to ensure exceptional service and client satisfaction.

The ideal candidate thrives in a fast-moving environment, have a ‘roll-up their sleeves’ leadership style, and be willing and able to wear the many hats (Ex. go-to team player, client delighter, mentor, first responder, quality control, project owner, etc.) that are critical to our work and success with clients.

What You'll Do:

• Serve as the primary point of contact for key clients, fostering strong relationships and ensuring client satisfaction
• Accountable for maintaining client satisfaction and management of expectations while ensuring that the work is on strategy, on time, and on budget
• Conduct regular client meetings to review performance, gather feedback, and discuss future strategies
• Expand client accounts by identifying and capitalizing on new business opportunities within existing client verticals
• Oversee and mentor a dedicated account team by providing guidance, support, and professional development
• Cultivate a collaborative team environment that promotes engagement, retention, and a strong sense of purpose
• Manage team performance and productivity, conducting informal and formal reviews
• Drive new hire selection and team onboarding
• Act as the internal process and creative brief expert while also acquiring a thorough knowledge of client industry, business, and key stakeholders
• Own critical reporting tasks such as monthly hours pacing reports and competitive audit reporting
• Manage client annual budget and ad hoc budgets/financial reporting
• Effectively presenting ideas or solutions internally/externally with an ability to command attention and manage group dynamics through compelling communications
• Attend photoshoots and client face-to-face meetings
• Collaborate with client on annual market calendars and planning in conjunction with SOW
• Expected to provide client recommendations above the baseline need
• Expected to participate in both tactical and strategic level work, including owning complex, large-scale projects
• Participate in the agency's new business needs

What You'll Need:

• Associate or bachelor’s Degree with a focus in communications, marketing, or a related field and/or 6 years of relevant work experience
• 2 years of prior people leader experience required
• Prior marketing/creative agency experience required
• Must be fluent in MS Office Suite
• Strong verbal and written communication skills
• Strong attention to detail and able to function is fast-paced, high-volume environment
• Must be self-motivated and have strong, effective problem-solving skills
• Relevant client experience highly preferred (retail restaurant merchandising)
• Keynote fluency is an added bonus

* 500° is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.