What are the responsibilities and job description for the Help Desk Manager_ Senior position at Five Cubes, Inc.?
Job Title : Help Desk Manager_ Senior - 13020
Location : Albany, NY (Onsite)
Duration : 30 Months
Direct Client
Job Description :
Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.
60 - 84 months : Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.
Required Skills :
80 months of experience supporting Apple (iOS) mobile devices
75 months of experience with enterprise mobile device management solutions
70 months of experience supporting audio visual equipment
70 months of experience supporting teleconferencing equipment
60 months of experience with Office 365 & Office.com functionality
60 months of experience training / guiding end users
60 months of experience using WebEx or Microsoft Teams
60 months of customer service experience
Bachelor's Degree
Work Authorization Document (e.g., H-1B, Green Card, or Employment Authorization Card) if candidate is not a US Citizen
References- Please provide at least two professional references including name and contact phone number (Please do not include personal email addresses)
Resume- Please make sure the candidate's full legal name is listed on the resume, minimum first and last name, in addition to contact information (phone and email)
Benefits :
Rate : $25.12 - $35.12 DOE
Day 1 Onsite
Candidates having valid work permit in US should apply.(Any Visa)
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